Frequently Asked Questions
Quick answers to the questions customers ask most. Each category links to the detailed guide or policy where the governing information lives.
Browse by category
| Category | Covers |
|---|---|
| Shipping & Delivery | Coverage, tracking, addresses, damage and delivery issues |
| Product & Specifications | Power, speed, range, batteries, rider fit, load limits and legality |
| Assembly & Setup | Assembly level, tools, first-ride preparation and registration |
| Battery & Charging | Charging practice, safety, storage and common charging problems |
| Maintenance & Service | Service intervals, parts, repairs and technical help |
| Warranty & Returns | Warranty coverage, claims, returns, refunds and damage |
| Riding & Use | Intended terrain, safety, teen riders and accessories |
| Company & Brand | CEMOTO, CEMOTORIDE, CEMOTOBIKE and partnerships |
Most frequently asked
When will my order ship?
Dispatch and delivery timing depend on the product, store and destination. Tracking is sent when the order ships. For current terms, see Shipping & Delivery and the Shipping Policy.
What is the warranty?
CEMOTO provides a limited manufacturer warranty for eligible defects. The exact component terms and exclusions are in the Warranty Policy; claim instructions are in Warranty Claims.
Are the bikes assembled when they arrive?
No. Bikes arrive partially assembled and require the listed components to be installed and checked before the first ride. See Assembly & Setup and Unboxing & Assembly.
What payment methods do you accept?
Accepted payment methods are listed in the Payment Policy.
How do I return a product?
Contact support before sending anything back. Return eligibility, condition requirements, fees and refunds are governed by the Returns & Refunds Policy.
Do you ship outside the United States?
Use the regional store for your location where one is available. Current shipping coverage is described in the Shipping Policy.
Are the bikes street legal?
D-series electric dirt bikes are intended for off-road use and are not sold as street-legal vehicles. CEMOTO eBikes are designed for compliant road/trail use where local law allows. See Riding Laws & Compliance.
How do I get technical support?
Email support@cemotoride.com with your model, order number, issue description and photos or video. See Contact & Support.