FAQ — Battery & Charging
Quick answers about charging, battery safety, storage and common charging problems.
Charging
Can I charge immediately after riding?
No. Let the battery cool down first. A hot battery may temporarily refuse to charge.
What do the charger lights mean?
Red normally means charging; green normally means fully charged. If an empty battery turns green immediately, check Charging Faults.
How long does charging take?
Typical charge time is approximately 6 hours for 48V models and 7–8 hours for 72V models. Use only the supplied, compatible charger.
Can I use another charger?
No. Use only the charger supplied for your model or an approved replacement. Non-certified chargers create a fire risk and may void battery warranty coverage.
Storage and transport
How should I store the battery?
For longer storage, leave the battery partially charged, disconnect it, store it in a dry place and check it periodically. See Battery Care & Charging.
Can I ship a battery to a parcel locker or take it on a plane?
Lithium batteries are restricted dangerous goods. Do not send them to parcel lockers and do not travel with a damaged battery. Check the carrier's current rules before transport.
How should I dispose of a battery?
Never put a lithium battery in household waste or fire. Use an approved battery recycling or hazardous-waste channel.
Problems
My battery will not charge. What should I check?
After the battery has cooled, try charging with the original charger and inspect the charger, cable, port and battery connection. Full steps are in Charging Faults.
What is E06 or E12?
E06 is low-voltage protection and E12 is a battery/BMS communication error. See Display & Error Codes.
Warranty
Battery coverage and exclusions are governed by the Warranty Policy. To open a claim, use Warranty Claims.