FAQ
CEMOTO's answers to frequently asked questions.
Frequently Asked Questions
CEMOTO's answers to the questions customers ask most, consolidated from the product pages, policy...
FAQ — Assembly & Setup
Assembly Are the bikes assembled when they arrive, or do I need to put them together? For safe sh...
FAQ — Battery & Charging
Charging How long does it take to charge? System Charge time 48V models (D02 Classic, D03 Pro) Ap...
FAQ — Company & Brand
About CEMOTO Is CEMOTO a manufacturer or a brand? CEMOTO is an electric bike brand built on real ...
FAQ — Maintenance & Service
Routine maintenance What maintenance does an electric bike need? Electric bikes require regular m...
FAQ — Product & Specifications
Understanding the specifications What does the 3000W / 6000W figure mean? It is the stated peak m...
FAQ — Riding & Use
Terrain and intended use What types of terrain are CEMOTO bikes best suited for? Bike type Best s...
FAQ — Shipping & Delivery
Delivery times How long can I expect to receive my eBike? Orders ship within 1–2 business days. F...
FAQ — Warranty & Returns
Warranty What kind of warranty do you offer on your bikes? CEMOTO products are covered by a 1-yea...