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Contact & Support

How to reach CEMOTO support and what to include in your first message.

Contact CEMOTO

Channel Use for Details
Email Technical support, warranty, shipping, returns and order questions support@cemotoride.com
Contact form General store or product questions cemotoride.com/pages/contact
Phone Customer support +1 866 751 8668
Dealer / wholesale B2B, distributor and fleet enquiries Dealer / Distributor page
Affiliate program Referral links, commission and account access Affiliate guide
Creator collaborations Samples, reviews and sponsorship proposals Creator Portal
Privacy / data deletion Privacy rights and account data requests Privacy & Data Policy · Data deletion

For technical support and warranty claims, email is the best channel. It creates a written case and lets you attach photos or video. Do not send passwords, verification codes or payment details.

Where can I find my bike's serial number?

Your bike's frame serial number is not included in your order confirmation email.

Your bike's frame serial number is only available on the bike itself and on its original shipping carton. Take clear photos and keep a separate written copy as soon as you receive the bike, before discarding the carton. If the bike is stolen, this record can help identify it and support your theft report.

See Finding your serial number.

What to send us

Write in your own words. You do not need to understand technical terms or test electrical parts before contacting us.

  • Your bike model and order number, if available.
  • What is wrong and when it started. For example: “The bike will not turn on.”
  • A photo of any error shown on the display. If there is no error, just tell us.
  • Clear photos or a short video of the problem, taken safely while stopped.
  • Any simple checks you have already tried, such as charging the battery. It is fine if you have not tried any.

For the email subject, use your model and a few words about the problem. For example: D03 Pro — battery will not charge.

For dealer or bulk enquiries, include your phone number, country, models and quantity needed so the sales team can prepare a quote.

eBike catalog for dealers and wholesale buyers

Download the 2026 CEMOTO eBike Catalog (PDF). Dealers, distributors and wholesale buyers can use this page to view or download the catalog and request a quote.

Check the Help Center first

These pages often answer the question faster:

Returns and warehouses

Do not send a product or part back without written return authorization and instructions from CEMOTO Support. Warehouse addresses are fulfilment locations, not automatic return addresses.

Regional stores

Region Site
United States cemotoride.com
United Kingdom uk.cemotoride.com
Europe eu.cemotoride.com
Manufacturing / B2B cemotobike.com
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