Warranty Registration
Register your CEMOTO product to verify ownership and streamline after-sales support.
Why register
| Benefit | Detail |
|---|---|
| Coverage | Official warranty protection |
| Support | Faster service response |
| Proof | Ownership verification |
Registration is particularly useful because it establishes a link between you and the product without needing to locate the original invoice months or years later.
Note: the warranty policy states the limited warranty is automatically registered at the time of purchase through the official website or authorized sales channels. Voluntary registration is not a precondition for coverage, but it does verify ownership and speeds up any future claim.
How to register
- Go to the Warranty Registration page on cemotoride.com.
- Complete the product registration form, providing your product and purchase details.
- Submit. You will receive confirmation.
Register here: cemotoride.com/pages/warranty-registration
Information to have ready
- Order number — from your purchase confirmation email
- Product model — for example, CEMOTO D03 Pro
- Serial number or VIN — from the product label or frame
- Purchase date
- Your contact details
Keep the confirmation for your records after submitting the registration.
Finding your serial number
Your bike's frame serial number can only be found in two places:
- On the bike itself.
- On the bike's original shipping carton.
Your bike's frame serial number is not included in your order confirmation email.
Save it as soon as you receive your bike. Take clear photos of the serial number in both places and keep a separate written copy. Save these records before discarding the carton, and keep them somewhere you can access even if the bike is missing.
If your bike is stolen, the serial number can help identify it and support your theft report. Keep it together with your order details or proof of purchase.
Important: major components — battery cells, motors, chargers and controllers — are labeled before delivery. Major parts without labels are not covered by warranty. If a label is missing or has become illegible, contact support and report it rather than waiting until a claim is needed.
Warranty transfer
If you sell your CEMOTO product, warranty transfer is permitted only when:
- The original warranty period has not expired
- The new owner provides valid proof of the original purchase
- The original purchaser's name and order number are available
We recommend the buyer re-registers the product in their own name and keeps a copy of the original invoice.
Review rewards
Separate from warranty registration, CEMOTO operates a review rewards program:
| How it works | Detail |
|---|---|
| 1. Enjoy your ride | Experience your CEMOTO product |
| 2. Leave a review | Share your experience and upload photos or videos |
| 3. Receive rewards | Eligible submissions may receive exclusive coupons, store credits or special promotional offers |
Rewards are available for eligible review submissions, including photo and video reviews. Review invitations are sent automatically after your purchase. Terms and conditions may apply.
Making a claim later
Registration speeds up the claims process but does not replace the required evidence. When making a claim you will still need:
- Proof of purchase and order number
- Customer contact information
- Clear photos or videos showing the defect
- A detailed written description of the issue
See Warranty Claims.