Support
How to reach CEMOTO support, register your product, order spare parts, and understand the legal framework for riding an electric dirt bike.
In this section
| Page | Contents |
|---|---|
| Contact & Support | Email, phone, hours, response times, what to include when you contact us |
| Riding Laws & Compliance | Off-road classification, street legality, insurance and registration considerations |
| Spare Parts & Compatibility | The genuine parts catalog and how to confirm compatibility |
| Range Calculator | Planning range with real-world inputs |
| Maintenance Log | A template for recording service history |
Getting help fast
The single most important thing you can do is include the right information in your first message. CEMOTO's support team works from evidence:
| Include | Why |
|---|---|
| Bike model | Different models have different specifications and fault patterns |
| Order number | Links the request to your purchase and warranty record |
| Photos or videos | A 20-second clip of the fault is worth several paragraphs of description |
| A description of the issue | What happens, when it started, and under what conditions |
| What you have already checked | Lets the team skip the basics and go straight to the fault |
| The error code, if one is displayed | Error codes are diagnostic — see Display & Error Codes |
Email: support@cemotoride.com
Support resources
Before contacting support, these resources resolve the majority of questions:
| Resource | Covers |
|---|---|
| User Manuals | Official owner manuals per model |
| Technical Guides | Assembly and troubleshooting videos |
| Troubleshooting | Symptom-based diagnostics |
| Display & Error Codes | E00–E13 reference |
| FAQ | Consolidated answers across all categories |
| Policies | Warranty, returns, shipping, payment |
Self-service options
DIY support — extensive online resources including manuals, video tutorials and replacement parts, so most common maintenance tasks can be completed at home.
Local bike shops — most components are standard, and many local bike shops can perform maintenance and repairs. Contact CEMOTO first for warranty-related repairs to ensure coverage is preserved.
Our support team — troubleshooting help, warranty claims, and advice on finding a qualified local technician.