Policies
Official CEMOTO policies governing purchases, ownership and service.
Governing source. Where this documentation and a policy published on cemotoride.com differ, the policy currently published on the site governs. CEMOTO reserves the right to interpret, modify or update its policies at any time, and the most current version published prevails in all disputes.
In this section
| Page | Contents |
|---|---|
| Warranty | Coverage periods, covered components, exclusions, replacement policy, liability limits |
| Warranty Registration | Registering your product and verifying ownership |
| Warranty Claims | How to submit a claim, required evidence, process and timelines |
| Shipping | Delivery times, coverage, fees, tracking, signature requirements, damage claims |
| Returns & Refunds | Return window, eligibility, fees, refunds, exchanges, refused deliveries |
| Payment | Accepted methods, authorization, fraud prevention, chargebacks |
| Privacy & Data | Privacy policy, data sharing opt-out, data deletion |
| Warranty Policy (external) | The published warranty policy on cemotoride.com |
| Terms of Service (external) | Store terms of service, on cemotoride.com |
| Refund Policy (external) | Official refund policy, on cemotoride.com |
| Shipping Policy (external) | Official shipping policy, on cemotoride.com |
Official policy text. The full legal agreements — the Terms of Service and the standalone Cancellation, Subscription and Intellectual Property policies — are maintained on cemotoride.com and are linked above rather than reproduced here. This section summarises the operational parts of CEMOTO's policies that customers ask about most — warranty, returns, shipping and payment — and links to the governing text.
Quick reference
| Question | Answer |
|---|---|
| Standard warranty | 1 year limited warranty against manufacturing defects |
| Frame | 12 months |
| Battery | 12 months |
| Controller | 12 months |
| Motor | 12 months |
| Instrument panel (display) | 6 months |
| Wear parts | Not covered |
| Return window | 15 days from delivery |
| Refund processing | ~10 business days after inspection |
| Shipping damage claim window | 7 calendar days from receipt |
| Shipping coverage | US store: 48 contiguous US states; UK store: United Kingdom; EU store: EU countries including Ireland, plus Norway and Switzerland. B2B enquiries accepted from any country. See Shipping Policy. |
| Signature requirement | Orders valued at $300 or more |
| Shipping fees and taxes | See Shipping Policy for regional details. EU prices include VAT for EU destinations; customers in Norway and Switzerland pay import duties and VAT / consumption tax on arrival. |
| Extended warranty | Not offered |