FAQ — Company & Brand

Quick answers about CEMOTO, CEMOTORIDE, CEMOTOBIKE and partnership channels.

About CEMOTO

Is CEMOTO a manufacturer or a brand?

CEMOTO is the consumer-facing electric bike brand. CEMOTOBIKE represents the manufacturing and B2B side of the business.

What is CEMOTORIDE?

CEMOTORIDE is CEMOTO's retail and rider-support platform, handling the online-store experience and customer-facing support.

What does CEMOTO sell?

CEMOTO sells commuter eBikes, mountain and fat-tire eBikes, D-series electric dirt bikes, electric scooters, accessories and replacement parts.

Certifications and safety

Are the bikes certified?

CEMOTO states that its eBike electrical systems meet applicable safety standards and lists UL-related certification in its product materials. If you need a certificate for compliance or insurance, contact Support with your model and order number.

Partnerships

How do I become a dealer or wholesale customer?

Use the Dealer / Distributor page and provide your company name, country, phone number, required quantity and models of interest.

Can B2B customers order from outside the retail shipping regions?

B2B availability is handled separately from retail shipping. Submit the required business details through the dealer channel for review and a quote.

Do you offer OEM/ODM?

Manufacturing and OEM/ODM enquiries are handled through CEMOTOBIKE.

Do you have an affiliate program?

Yes. See Affiliate Program & Creator Partnerships for GoAffPro registration, referral tracking and creator collaboration guidance.

Contact and regional stores

Customer support is handled through Contact & Support. Regional store links and fulfilment information are listed there and in the Shipping Policy.