FAQ — Shipping & Delivery
Short answers about shipping coverage, delivery and damage. The linked policy pages contain the governing terms.
Coverage and delivery
Where do you ship?
CEMOTORIDE uses regional stores and regional fulfilment. Order from the store for your region and check the current coverage rules in the Shipping Policy.
How long does delivery take?
Delivery time depends on the store, product, stock status and destination. The store or order confirmation provides the applicable estimate; tracking is sent when the order ships.
Can I change my delivery address?
Contact support as soon as possible. Address changes are not guaranteed after an order has been prepared or shipped.
Can a battery be sent to a parcel locker?
No. Lithium batteries are treated as dangerous goods and must be delivered to a supported physical address.
Inspection and damage
Should I inspect the package before accepting it?
Yes. Check the carton and contents promptly. Photograph the shipping label, outer packaging, internal packaging and any damaged item.
What if something arrives damaged or missing?
Contact Support with photos and your order number. Claim deadlines and evidence requirements are in the Shipping Policy.
Returns and shipping costs
Who pays return shipping?
That depends on the reason for the return and the policy in force. See Returns & Refunds before sending anything back.
Can I refuse delivery?
A refused delivery can create return-shipping and restocking deductions. Review the current policy and contact support before refusing a shipment.