Warranty Registration
Register your CEMOTO product to activate official warranty coverage and after-sales support.
Why register
| Benefit | Detail |
|---|---|
| Coverage | Official warranty protection |
| Support | Faster service response |
| Proof | Ownership verification |
Registration is particularly useful because it establishes a link between you and the product without needing to locate the original invoice months or years later.
Note: the warranty policy states the limited warranty is automatically registered at the time of purchase through the official website or authorized sales channels. Voluntary registration is not a precondition for coverage, but it does verify ownership and speeds up any future claim.
How to register
- Go to the Warranty Registration page on cemotoride.com.
- Complete the product registration form, providing your product and purchase details.
- Submit. You will receive confirmation.
Register here: cemotoride.com/pages/warranty-registration
Information to have ready
- Order number — from your purchase confirmation email
- Product model — for example, CEMOTO D03 Pro
- Serial number or VIN — from the product label or frame
- Purchase date
- Your contact details
Registrations are generally completed within 1–2 business days.
Finding your serial number
The serial number or VIN is typically located:
- On the frame, usually on the head tube or the bottom bracket area
- On the product label attached to the bike
- On your order confirmation for some models
Important: major components — battery cells, motors, chargers and controllers — are labeled before delivery. Major parts without labels are not covered by warranty. If a label is missing or has become illegible, contact support and report it rather than waiting until a claim is needed.
Warranty transfer
If you sell your CEMOTO product, warranty transfer is permitted only when:
- The original warranty period has not expired
- The new owner provides valid proof of the original purchase
- The original purchaser's name and order number are available
We recommend the buyer re-registers the product in their own name and keeps a copy of the original invoice.
Review rewards
Separate from warranty registration, CEMOTO operates a review rewards program:
| How it works | Detail |
|---|---|
| 1. Enjoy your ride | Experience your CEMOTO product |
| 2. Leave a review | Share your experience and upload photos or videos |
| 3. Receive rewards | Eligible submissions may receive exclusive coupons, store credits or special promotional offers |
Rewards are available for eligible review submissions, including photo and video reviews. Review invitations are sent automatically after your purchase. Terms and conditions may apply.
Making a claim later
Registration speeds up the claims process but does not replace the required evidence. When making a claim you will still need:
- Proof of purchase and order number
- Customer contact information
- Clear photos or videos showing the defect
- A detailed written description of the issue
See Warranty Claims.