Support

How to reach CEMOTO support, register your product, order spare parts, and understand the legal framework for riding an electric dirt bike.
In this section
Page
Contents
Contact & Support
Email, phone, hours, response times, what to include when you contact us
Riding Laws & Compliance
Off-road classification, street legality, insurance and registration considerations
Spare Parts & Compatibility
The genuine parts catalog and how to confirm compatibility
Range Calculator
Planning range with real-world inputs
Maintenance Log
A template for recording service history
Getting help fast
The single most important thing you can do is include the right information in your first message. CEMOTO's support team works from evidence:
Include
Why
Bike model
Different models have different specifications and fault patterns
Order number
Links the request to your purchase and warranty record
Photos or videos
A 20-second clip of the fault is worth several paragraphs of description
A description of the issue
What happens, when it started, and under what conditions
What you have already checked
Lets the team skip the basics and go straight to the fault
The error code, if one is displayed
Error codes are diagnostic — see Display & Error Codes
Email: support@cemotoride.com
Support resources
Before contacting support, these resources resolve the majority of questions:
Resource
Covers
User Manuals
Official owner manuals per model
Technical Guides
Assembly and troubleshooting videos
Troubleshooting
Symptom-based diagnostics
Display & Error Codes
E00–E13 reference
FAQ
Consolidated answers across all categories
Policies
Warranty, returns, shipping, payment
Self-service options
DIY support — extensive online resources including manuals, video tutorials and replacement parts, so most common maintenance tasks can be completed at home.
Local bike shops — most components are standard, and many local bike shops can perform maintenance and repairs. Contact CEMOTO first for warranty-related repairs to ensure coverage is preserved.
Our support team — troubleshooting help, warranty claims, and advice on finding a qualified local technician.
Related pages
Contact & Support
Warranty Claims
Spare Parts & Compatibility
Troubleshooting