# Support

How to reach CEMOTO support, register your product, order spare parts, and understand the legal framework for riding an electric dirt bike.

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## In this section

| Page | Contents |
| --- | --- |
| [Contact & Support](https://wiki.cemotoride.com/link/378) | Email, phone, hours, response times, what to include when you contact us |
| [Riding Laws & Compliance](https://wiki.cemotoride.com/link/381) | Off-road classification, street legality, insurance and registration considerations |
| [Spare Parts & Compatibility](https://wiki.cemotoride.com/link/382) | The genuine parts catalog and how to confirm compatibility |
| [Range Calculator](https://wiki.cemotoride.com/link/380) | Planning range with real-world inputs |
| [Maintenance Log](https://wiki.cemotoride.com/link/379) | A template for recording service history |

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## Getting help fast

**The single most important thing you can do** is include the right information in your first message. CEMOTO's support team works from evidence:

| Include | Why |
| --- | --- |
| **Bike model** | Different models have different specifications and fault patterns |
| **Order number** | Links the request to your purchase and warranty record |
| **Photos or videos** | A 20-second clip of the fault is worth several paragraphs of description |
| **A description of the issue** | What happens, when it started, and under what conditions |
| **What you have already checked** | Lets the team skip the basics and go straight to the fault |
| **The error code**, if one is displayed | Error codes are diagnostic — see [Display & Error Codes](https://wiki.cemotoride.com/link/332) |

**Email:** support@cemotoride.com

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## Support resources

Before contacting support, these resources resolve the majority of questions:

| Resource | Covers |
| --- | --- |
| [User Manuals](https://wiki.cemotoride.com/link/318) | Official owner manuals per model |
| [Technical Guides](https://wiki.cemotoride.com/link/336) | Assembly and troubleshooting videos |
| [Troubleshooting](https://wiki.cemotoride.com/link/327) | Symptom-based diagnostics |
| [Display & Error Codes](https://wiki.cemotoride.com/link/332) | E00–E13 reference |
| [FAQ](https://wiki.cemotoride.com/link/367) | Consolidated answers across all categories |
| [Policies](https://wiki.cemotoride.com/link/384) | Warranty, returns, shipping, payment |

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## Self-service options

**DIY support** — extensive online resources including manuals, video tutorials and replacement parts, so most common maintenance tasks can be completed at home.

**Local bike shops** — most components are standard, and many local bike shops can perform maintenance and repairs. **Contact CEMOTO first for warranty-related repairs** to ensure coverage is preserved.

**Our support team** — troubleshooting help, warranty claims, and advice on finding a qualified local technician.

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## Related pages

- [Contact & Support](https://wiki.cemotoride.com/link/378)
- [Warranty Claims](https://wiki.cemotoride.com/link/389)
- [Spare Parts & Compatibility](https://wiki.cemotoride.com/link/382)
- [Troubleshooting](https://wiki.cemotoride.com/link/327)