Support & Resources How to reach CEMOTO support, plus tools and resources for owners. Support How to reach CEMOTO support, register your product, order spare parts, and understand the legal framework for riding an electric dirt bike. In this section Page Contents Contact & Support Email, phone, hours, response times, what to include when you contact us Riding Laws & Compliance Off-road classification, street legality, insurance and registration considerations Spare Parts & Compatibility The genuine parts catalog and how to confirm compatibility Range Calculator Planning range with real-world inputs Maintenance Log A template for recording service history Getting help fast The single most important thing you can do is include the right information in your first message. CEMOTO's support team works from evidence: Include Why Bike model Different models have different specifications and fault patterns Order number Links the request to your purchase and warranty record Photos or videos A 20-second clip of the fault is worth several paragraphs of description A description of the issue What happens, when it started, and under what conditions What you have already checked Lets the team skip the basics and go straight to the fault The error code, if one is displayed Error codes are diagnostic — see Display & Error Codes Email: support@cemotoride.com Support resources Before contacting support, these resources resolve the majority of questions: Resource Covers User Manuals Official owner manuals per model Technical Guides Assembly and troubleshooting videos Troubleshooting Symptom-based diagnostics Display & Error Codes E00–E13 reference FAQ Consolidated answers across all categories Policies Warranty, returns, shipping, payment Self-service options DIY support — extensive online resources including manuals, video tutorials and replacement parts, so most common maintenance tasks can be completed at home. Local bike shops — most components are standard, and many local bike shops can perform maintenance and repairs. Contact CEMOTO first for warranty-related repairs to ensure coverage is preserved. Our support team — troubleshooting help, warranty claims, and advice on finding a qualified local technician. Related pages Contact & Support Warranty Claims Spare Parts & Compatibility Troubleshooting Contact & Support How to reach CEMOTO support. Contact details Support email support@cemotoride.com Returns / refunds email support@cemotoride.com Terms and policy enquiries support@cemotoride.com Toll-free phone +1 866 751 8668 Hours Monday–Friday, 9:00 AM–5:00 PM (PT) Legal business name ELECOBIKE INC US warehouse BKASM, 528 Spanish Ln, Walnut, CA 91789, USA Returns center 4250 Shirley Ave, El Monte, CA 91731 · Phone: 626-216-0518 Note on the phone line: CEMOTO describes the phone line as being in its testing phase, and recommends reaching out via email or the contact form for the fastest response. Regional fulfilment warehouses These locations are used for regional order fulfilment. Do not send returns to a warehouse unless CEMOTORIDE Support has issued written return authorization (RMA) and confirmed the destination. Region Warehouse address United States Attn: BKASM, 528 Spanish Ln, Walnut, CA 91789, USA Poland / European Union Gate 1–3, Building 1, Prologis Park 4, Ks. Jerzego Popiełuszki 17, 55-080 Kąty Wrocławskie, Poland United Kingdom Unit 7 Brunel Way, Thetford, Norfolk IP24 1HP, United Kingdom Response times Support operates Monday–Friday, 9:00 AM–5:00 PM PT. Channel Typical response Email / contact form 1–2 business days Product page guidance (D-series) Within 12 hours during business hours, within 48 hours outside business hours Cancellation enquiries Within 24 hours Contact form The contact form on cemotoride.com requires: Name E-mail Phone Number Message By submitting your phone number you consent to receive text messages from CEMOTORIDE regarding product inquiries and customer support. Message frequency may vary. You can opt out at any time by replying STOP. Message and data rates may apply. For help, contact support@cemotoride.com. Contact form: cemotoride.com/pages/contact What to include The faster your first message lets the team identify the problem, the faster it is resolved. Include: Field Example Bike model CEMOTO D03 Pro Order number #12345 Error code (if displayed) E07 Description "Motor cuts out when climbing after about 10 minutes. Display shows E07 before it cuts." Photos / video Attach directly to the email Checks already completed "Reseated the motor connector, checked battery charge, confirmed not in 0 gear" Email template Subject: [Model] — [Issue] — Order #[number] Bike model: Order number: Purchase / delivery date: Issue description: When it started: Conditions it occurs in: Error code shown (if any): Checks already completed: Photos/video: attached CEMOTO's own guidance: "please describe the problem in detail and provide photos and videos so that we can find the problem." Other contact channels Channel Link WhatsApp wa.me/18667518668 Facebook facebook.com/cemotobike Instagram instagram.com/cemotoride YouTube youtube.com/@cemotobike TikTok tiktok.com/@cemotoride LinkedIn linkedin.com/company/cemotobike For technical support and warranty claims, always use email. Social channels are not monitored for support requests, and a warranty claim requires a documented email trail with photo evidence. Regional stores Region Site United States cemotoride.com United Kingdom uk.cemotoride.com Europe eu.cemotoride.com Manufacturing cemotobike.com Which email should I use? Situation Email Technical fault, troubleshooting, parts advice support@cemotoride.com Warranty claim support@cemotoride.com Shipping damage support@cemotoride.com Return request (RMA) support@cemotoride.com Refund enquiry support@cemotoride.com Order cancellation support@cemotoride.com Terms or policy questions support@cemotoride.com Dealer / distributor enquiry Contact form on the Dealer page Affiliate program Affiliate program page Privacy / data deletion Data deletion page or support@ Before you write Many questions are answered faster in this documentation center than by email. Especially worth checking first: "It won't move" → Power & Start-Up Faults — it is usually the 0-gear state "There's an error code" → Display & Error Codes "It won't charge" → Charging Faults "The range is short" → Range & Performance "What's my warranty?" → Warranty "How do I return it?" → Returns & Refunds "Where's my order?" → Shipping Related pages Support overview Warranty Claims FAQ Troubleshooting Spare Parts & Compatibility The genuine CEMOTO parts catalog, and how to confirm a part fits your model. Where parts ship from: CEMOTO ships original parts directly from its global manufacturing center, using expedited air shipping whenever available. Delivery timing depends on destination and stock status. Warranty note: wear-and-tear components are excluded from warranty and are charged at cost price. Manufacturing defects in covered components are handled under the Warranty Policy. Before ordering: confirm compatibility Getting the wrong part is the most common parts-ordering problem. Work through this list before you buy: Identify your exact model. D02 Classic, D02 Track, D03 Pro and D03 Beast use different components despite sharing a family name. Several CEMOTO parts are listed as "D-Series" and fit across the family; others are D03-specific. Check the part description carefully. Parts described as "D-Series" generally fit all D-series models. Parts described as "D03" may be D03-specific — confirm before ordering. Note the wheel size difference. The compact platform (D02 Classic, D03 Pro) runs 14"/12" wheels; the full-size platform (D02 Track, D03 Beast) runs 17"/14". Tires, inner tubes, wheels and brake components can differ. Note the voltage difference. 48V models and 72V models use different batteries, chargers and controllers. A 48V charger will not charge a 72V battery. Ask support if unsure. Email support@cemotoride.com with your model and the part you need. D-Series components Powertrain and electrical Part List price Notes CEMOTO D-Series Dirt Bike Motor $299.99 Hub motor. See Motor & Controller Faults before replacing Controller for CEMOTO D-Series $150.00 12-month warranty component. Verify all upstream causes before replacing Cemoto Dirt Bike Battery $359.00 Confirm voltage (48V vs 72V) matches your model CEMOTO D-Series Battery Charger $40.00 Confirm voltage. Use only a compatible, certified charger Display for Electric Dirt Bike CEMOTO D-Series G518 $78.00 Instrument panel. 6-month warranty period CEMOTO D03 Charging Station $79.99 Charging station CEMOTO D-Series FarDriver Programmable Bluetooth Dongle $31.00 For use with the FarDriver controller — enables programmable tuning and factory reset Brakes Part List price Notes CEMOTO D-Series Hydraulic Disc Brake Lever $38.00 Left and right levers D Series Hydraulic Disc Brake System $120.00 High-performance motorcycle braking kit CEMOTO Dirt Bike Brake Pads $13.00 Wear part — not covered by warranty. Replace in pairs Wheels, tires and drivetrain Part List price Notes CEMOTO Electric Dirt Bike Street Tire Set $309.00 For CEMOTO D-Series. Alternative to the standard knobby fitment Replacement Inner Tube for D02 & D03 Series Wheels $23.50 Check the wheel size for your model CEMOTO Wheel — OEM Replacement Part $179.00 Confirm front/rear and size CEMOTO D Series Chains For Dirt Bike $34.99 Chain slack should be approximately 15 mm when fitted CEMOTO D03 Tensioner Pulley $13.99 Maintains chain tension CEMOTO D-Series Dirt Bike Front & Rear Axle Sleeve $19.99 Axle bushings CEMOTO D-Series Front Shock Tube (Left & Right) $99.99 Front fork tubes Bodywork and controls Part List price Notes CEMOTO D-Series Dirt Bike Dual-Beam Headlight $49.99 Check E13-related wiring before replacing CEMOTO D-Series Dirt Bike Twist Throttle $34.99 Check the connector and E08 fault before replacing CEMOTO D-Series Dirt Bike Handlebar $98.00 — CEMOTO D03 Left and Right Hand Grips $35.00 Rubber grip — wear part CEMOTO D Series Rear Fender $39.99 Wear/exposure part CEMOTO D-Series Front Side Panels (Left and Right) $39.99 — CEMOTO D Series Upper Battery Cover $29.99 — CEMOTO D Series Side Battery Cover $38.50 — CEMOTO D03 Dirt Bike Kickstand $34.99 — CEMOTO D-Series Dirt Bike Motor Protection Cover $44.99 Protects the motor from debris CEMOTO D-Series Dirt Bike Lock Set $16.99 Ignition / battery lock. A video guide is available for changing the D02 lock set eBike components and accessories Part List price Notes CEMOTO eBike Thumb-Throttle & Twist Throttle $49.00 For CEMOTO eBike models CEMOTO eBike Rear Rack $89.00 Mounts to standard rear rack mounting points CEMOTO ASBR-H06 PU Rack Bag for Commuter $65.00 Commuter rack bag Wear parts: what to expect These are not covered by warranty and are supplied at cost: Brake pads and rotors Tires and inner tubes Chains and sprockets Bearings and cables Rubber seals and grips Brake handles, brake cables and covers Plastic parts LED lights, mud fenders, shock absorbers and other fast-wearing parts Keeping a small stock of wear parts on hand avoids downtime. A sensible spares kit: Item Why Brake pads Consumed steadily, especially off-road Inner tube Off-road punctures are common Chain Wears with use; replace with the sprocket Master link Lets you repair a broken chain on the trail Basic tools Enough to remove a wheel and adjust the chain Tire pump with gauge Pressure directly affects range and grip Accessory compatibility Many CEMOTO models come pre-equipped with mounting points for standard accessories such as rear racks, fenders (mudguards) and water bottle cages. Check the specific product description or photos for details on included mounts. Most bikes are compatible with common third-party accessories. Warning: NEVER modify the electric bike with unapproved accessories. Unapproved accessories can compromise safety and void the warranty. If you have specific accessory questions, contact support before purchasing. Upgrades and tuning The D-series uses a programmable FarDriver controller. With the FarDriver Programmable Bluetooth Dongle, you can: Adjust controller parameters beyond the display menu Restore factory settings Tune power delivery characteristics Caution: controller parameters interact. Incorrect values can cause under- or over-voltage protection faults, false readings, or component damage. Change parameters one at a time and record the original values first. See Display & Settings for the display-accessible parameters (P01–P17), and the video How to Reset CEMOTO Controller to Factory Settings | FarDriver Tutorial in Technical Guides. Accessing the parts catalog Browse the full range of compatible D-series parts and accessories in the CEMOTO accessories collection: CEMOTO Accessories Collection When ordering, note your model and order number so the team can confirm compatibility. Related pages Warranty Motor & Controller Faults Brakes Drive & Transmission Maintenance Log Contact & Support Range Calculator How to estimate real-world range for a CEMOTO bike, with the factors that matter and a planning method. Use the official tool: CEMOTO provides an interactive Electric Bike Range Simulator that models range against real-world inputs. Open the CEMOTO Range Simulator Published range figures Model Maximum range (manufacturer-stated) D02 Classic Up to 30 miles (48 km) D03 Pro Up to 34 miles (55 km) D02 Track Up to 50–60 miles (80–96 km) D03 Beast Up to 50 miles (80 km) Test conditions These figures are measured with: 70 kg rider 25 °C ambient temperature 20 km/h constant speed The owner manual states it plainly: "Due to different test environments, the values of cruising range will vary greatly." These are maximums, not guarantees — and they are not achievable simultaneously with top speed. Energy content by model Model System Energy D02 Classic 48V × 21Ah ~1008 Wh D03 Pro 48V × 23Ah ~1104 Wh D02 Track 72V × 25Ah ~1800 Wh D03 Beast 72V × 25Ah ~1800 Wh Higher watt-hours means more range potential, but consumption varies enormously with how the bike is ridden. Estimating your range: a planning method Rather than a precise formula, use a multiplier method. Start from the published maximum and apply realistic adjustments. Step 1 — Start with the published maximum Use the figure for your model. This assumes a 70 kg rider, 25 °C, and 20 km/h on flat ground. Step 2 — Apply your factors Factor If it applies to your ride Approximate effect on range Higher average speed Riding at 40 mph instead of 20 km/h Severe reduction — drag rises with the square of speed. Expect roughly half the range or less Hilly terrain Sustained climbing Moderate to severe reduction, depending on gradient and length Rider weight above ~70 kg Each additional 10 kg Small but consistent reduction Heavy load / cargo Carrying gear Small reduction Headwind Exposed route, strong wind Equivalent to a continuous climb Cold weather Below ~15 °C See the temperature table below Under-inflated tires Below recommended pressure Noticeable reduction — check pressure first when range drops Aggressive riding Frequent hard acceleration and braking Moderate reduction Higher power mode Using a high gear / mode throughout Moderate reduction Trail surface Loose sand, mud, gravel Moderate to severe reduction versus hard-pack Battery age Pack more than a year old Gradual reduction with capacity loss Step 3 — Temperature correction For a cold-weather estimate, multiply by the available-capacity figure: Battery temperature Approximate available capacity Multiplier 14 °F (−10 °C) ~70 % × 0.70 32 °F (0 °C) ~80 % × 0.80 70 °F (21 °C) ~90–95 % × 0.90–0.95 Step 4 — Build in a reserve Plan to return with at least 30 % charge remaining. This: Protects the battery from deep discharge, which causes irreversible capacity loss Gives you margin for a wrong turn or a change of route Prevents the performance drop that occurs as the battery approaches empty (the manual notes the bike may not maintain consistent high speed when the battery is low) Reserve multiplier: × 0.70 on your estimate. Worked example Ride: CEMOTO D03 Pro on a hilly trail in 10 °C weather, 85 kg rider with a 5 kg pack. Step Calculation Result Published maximum — 34 miles Average speed higher than test (moderate) × 0.75 25.5 miles Hilly terrain × 0.80 20.4 miles Rider + gear weight above test weight × 0.95 19.4 miles Cold weather (~50 °F / 10 °C, interpolate ~85 %) × 0.85 16.5 miles 30 % reserve × 0.70 ~11.5 miles usable So a rider planning this trip should treat roughly 11–12 miles as the usable radius — significantly less than the headline 34 miles. This is normal, and it is why the simulator and this method exist. Practical range-maximization tips From the owner manual and general practice: Ride at medium speed. The manual explicitly recommends driving at medium speed. Speed is by far the biggest variable. Avoid frequent braking, starting or heavy loading. Reduce frequent uphill riding and riding against the wind where routes allow. Maintain correct tire pressure. Low pressure increases resistance and reduces range. Use pedal assistance on eBikes when climbing or in windy conditions to save energy and extend battery life. Use a lower power mode for range-focused rides. Charge before the ride, not during — a full pack delivers better performance. When range drops suddenly A sudden drop is different from gradual seasonal or age-related decline. Check: Tire pressure — the most common and cheapest cause Brake drag — lift the wheel and spin it; it should rotate freely Battery charge acceptance — is it actually reaching full charge? Parameter accuracy — incorrect P06 (wheel diameter) or P07 (speed magnets) makes the odometer under-count, appearing as a range loss Ambient temperature — compare against the table above See Range & Performance for full diagnostics. Related pages Range & Performance Battery Care & Charging Tires, Wheels & Suspension Display & Settings Riding Laws & Compliance Legal and regulatory considerations for owning and riding a CEMOTO electric dirt bike or eBike. ⚠ This is general guidance, not legal advice. Riding laws for electric dirt bikes and eBikes vary significantly by country, state, province and municipality, and they change. It is the rider's responsibility to confirm the requirements that apply where you ride before riding. CEMOTO's owner manual states this explicitly: "It is your responsibility to be aware of and comply with the laws of your location as to the specific locations where it can be used." D-Series electric dirt bikes: off-road vehicles CEMOTO D-series electric dirt bikes — D02 Classic, D02 Track, D03 Pro and D03 Beast — are off-road vehicles intended for use on private land and closed tracks. They are not marketed as street-legal vehicles, and no street kit is included. What this means in practice Consideration Detail Public roads Not permitted without separate registration, plating and homologation in most jurisdictions — which these vehicles are not sold with Private land Generally permissible with the landowner's permission Closed tracks and OHV areas Generally permissible where the venue permits electric off-road vehicles Public trails Varies enormously. Many trail systems permit only registered, plated vehicles — or only human-powered bikes Sidewalks and cycle paths Generally not permitted Motorways Explicitly forbidden in the owner manual Forbidden roads and surfaces (owner manual) Reproduced directly: Do not drive on the motorway Do not drive on roads with slopes exceeding 30°, and do not venture through steep slopes, uneven roads or other unfamiliar terrain Do not ride indoors or on potentially damaged surfaces such as carpets or floors Do not ride on water, mud, ice, bumpy, uneven, slippery or rough surfaces where control is compromised Classification Electric off-road motorcycles are typically classified separately from eBikes. Classification usually depends on: Motor power (peak and continuous) Top speed capability Whether pedals are fitted Whether the throttle works without pedalling A 6000W peak machine capable of 53 mph will not be treated as a bicycle anywhere. Even the 3000W models exceed the power and speed thresholds applied to pedal-assist eBikes in most jurisdictions. Check your local classification rules — and expect that a vehicle exceeding eBike power/speed limits requires a license, registration, insurance and a helmet meeting motorcycle standards. eBikes: designed for road and trail CEMOTO eBikes — commuter, mountain, fat-tire and folding models — are designed for on-road and improved-trail use. Some models are explicitly positioned as street legal: for example, the CEMOTO EB40 is described as 20 mph, Class 2 Street Legal. Where can I ride an electric bike? An electric bike is legally treated the same as a normal bike in many jurisdictions. You can ride an electric assisted bike anywhere you can ride your regular bike — subject to local law. Practical checks for eBikes: Confirm the class of your bike (Class 1 / 2 / 3) and where each class is permitted Some trails and paths permit Class 1 only Some jurisdictions require a helmet for all riders, or for riders under a certain age Check whether your bike's speed and power comply with local eBike definitions — a bike legal in one state may exceed the limit in another Before buying: verify what you need Question Why it matters Where will I ride it? Private land and tracks have very different requirements from public trails What class/power limit applies? A 6000W machine may be unusable on any public land where you live Does it need registration or plating? Some jurisdictions allow off-road vehicles to be registered for limited public-road use Does it need insurance? Off-road vehicles are often excluded from household policies; separate cover may be needed Does it need a title? Some jurisdictions issue titles for off-road vehicles; verify what documents you will receive Is there an age restriction? Many jurisdictions set minimum ages for off-road vehicle operation Do I need a license? Often required for off-road vehicles above a certain power Tip: CEMOTO publishes a service guide covering electric dirt bike title, registration and paperwork verification, and a comparison of street-legal electric dirt bike rules. See Technical Guides. Riding responsibly Beyond legality, CEMOTO's owner manual sets out responsible-riding requirements: Comply with local traffic laws so as not to affect the driving of other people When approaching or crossing intersections, motor vehicle lanes, turning or passing gates, slow down and allow pedestrians, bicycles and motor vehicles to go ahead Do not use your motorcycle as a cargo transport Do not ride after being sick, taking medication or drinking alcohol, or if you cannot fully follow the instructions in the owner manual Land access depends on rider behavior. Riding illegally on private land or public trails closes access for everyone — including other CEMOTO owners Safety requirements Requirement Detail Helmet Required. An approved helmet for all riders. The manual requires a hard approved helmet Protective equipment Gloves, elbow and knee pads, protective trousers, closed lace-up shoes with rubber soles Eye protection Goggles recommended — dark in strong light, higher transparency in low light Footwear Do not ride without shoes or in open-toed shoes. Do not wear high heels Passengers Never carry a passenger — the bikes are not designed for two riders Modifications Never modify the bike with unapproved accessories The correct helmet should be comfortable for the rider, of light weight, have good ventilation for the head, fit snugly, and cover the forehead. Where to ride: a practical checklist Before riding anywhere, confirm: Who owns the land? Get permission if it is private. Is off-road vehicle use permitted here? Not all trails allow motorized vehicles. Is my vehicle's class/power permitted? Some areas restrict by power or by noise. Is there an age limit? If a young rider is involved. Do I need registration, plating or insurance? For any public-road component. Are there seasonal closures? Many trail systems close for wet seasons or fire risk. Is there a local riding club or OHV association? They usually know the current rules and legitimate riding areas — and often operate permitted areas. CEMOTO support for compliance CEMOTO's service guide libraries cover: Where you can ride an electric dirt bike legally (US) Street-legal electric dirt bike rules Electric off-road motorcycle classification Electric dirt bike title, registration and paperwork verification Insurance and registration checklists Riding laws for kids and parent checklists Dirt bike trails and legal access High-power E-Moto street-legal compliance These are listed in Technical Guides. Owner manual: legal requirements The manual notes: "Please pay attention to national legal requirements when the bicycle is to be ridden on public roads (e.g. lighting and reflectors)." "It is your responsibility to familiarize yourself with the laws of the state where you ride and to comply with bicycle laws." "Comply with local traffic regulations, which may affect the location where electric motorcycles are used. You are obligated to know and comply with local laws and regulations." Related pages Rider Fit & Sizing Display & Settings — Speed limiting Pre-Ride Inspection FAQ — Riding & Use Technical Guides CEMOTO Documentation Center Official product documentation, service guides and technical support for CEMOTO electric bikes, electric dirt bikes and e-scooters. This is the official CEMOTO Help Center for products sold through CEMOTORIDE, the CEMOTO retail and rider-support platform. CEMOTO is the global brand. Manufacturing, wholesale and OEM/ODM inquiries are handled through CEMOTOBIKE, the CEMOTO manufacturing and B2B platform. Product manuals and support articles are maintained from official CEMOTO sources. What do you need help with? I want to… Go to Find the manual for my model User Manuals Watch a step-by-step video Video Tutorials — 23 embedded guides Unbox and assemble my new bike Unboxing & Assembly Understand what is in the box What's in the Box Do the first-ride safety checks Pre-Ride Inspection Learn the display and error codes Display & Error Codes Fix a problem Troubleshooting Overview Charge and care for the battery Battery Care & Charging Follow a service schedule Maintenance Schedule Check my warranty or start a claim Warranty Return or cancel an order Returns & Refunds Find a part number Spare Parts & Compatibility Contact support Contact & Support Documentation sections Getting Started Everything from delivery to your first ride: unboxing and assembly, box contents, first-ride preparation, and rider fit and sizing. D-Series Electric Dirt Bikes Model documentation and manuals for the CEMOTO D-series off-road electric dirt bikes: D02 Classic, D02 Track, D03 Pro and D03 Beast. Electric Bikes & Scooters Documentation for CEMOTO commuter, mountain, fat-tire and folding eBikes and e-scooters: EB40, AEB31A, B28, B28A, B28D, EB66, B57A and EM11. Maintenance Battery care and charging, torque and fastener reference, chain, brake, tire and suspension servicing, storage, and cleaning. Video Tutorials Twenty-three step-by-step video guides from the CEMOTO support library — assembly, controller setup, error-code diagnostics, motor and brake repair. Every video is embedded inline, with brief written notes alongside. Troubleshooting Diagnostic guidance organized by symptom — power, motor, throttle, charging, brakes and range — plus display error code reference and the technical guide video library. Policies Warranty, returns and refunds, shipping and delivery, payment, and privacy policies. Support How to contact CEMOTO support, warranty registration, spare parts and accessory compatibility, and the legal/regulatory guidance for off-road electric dirt bikes. Important safety notice CEMOTO D-series electric dirt bikes are off-road vehicles intended for use on private land and closed tracks only. They are not sold as street-legal vehicles. Riding laws for electric dirt bikes vary significantly by country, state and municipality — it is the rider's responsibility to confirm local requirements before riding. See Riding Laws & Compliance. Electric bikes (commuter, mountain and fat-tire models) are designed for on-road and improved-trail use. Always wear an approved helmet, and read the owner manual for your specific model before your first ride. Notes on this documentation Language. All customer-facing content in this documentation center is written in English. Performance figures. Top speed, range and charge-time figures quoted throughout are manufacturer-stated maximums under controlled test conditions (typically a 70 kg rider, 25 °C ambient temperature and 20 km/h constant speed for range tests). They are not simultaneous guarantees. Actual performance varies with rider weight, terrain, temperature, tire pressure, battery condition and riding style. Specification changes. CEMOTO continuously improves its products. Specifications and manual content are subject to change without notice. Where an illustration or specification in a manual differs from the physical product, the physical product governs. Source of truth. Where this documentation and an official published policy differ, the policy currently published on cemotoride.com governs.