# Warranty Registration

Register your CEMOTO product to activate official warranty coverage and after-sales support.

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## Why register

| Benefit | Detail |
| --- | --- |
| **Coverage** | Official warranty protection |
| **Support** | Faster service response |
| **Proof** | Ownership verification |

Registration is particularly useful because it establishes a link between you and the product without needing to locate the original invoice months or years later.

> **Note:** the warranty policy states the limited warranty is **automatically registered** at the time of purchase through the official website or authorized sales channels. Voluntary registration is not a precondition for coverage, but it does verify ownership and speeds up any future claim.

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## How to register

1. Go to the **Warranty Registration** page on cemotoride.com.
2. Complete the product registration form, providing your product and purchase details.
3. Submit. You will receive confirmation.

**Register here:** [cemotoride.com/pages/warranty-registration](https://cemotoride.com/pages/warranty-registration)

### Information to have ready

- **Order number** — from your purchase confirmation email
- **Product model** — for example, CEMOTO D03 Pro
- **Serial number or VIN** — from the product label or frame
- **Purchase date**
- **Your contact details**

Registrations are generally completed within 1–2 business days.

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## Finding your serial number

The serial number or VIN is typically located:

- On the **frame**, usually on the head tube or the bottom bracket area
- On the **product label** attached to the bike
- On your **order confirmation** for some models

> **Important:** major components — **battery cells, motors, chargers and controllers** — are labeled before delivery. **Major parts without labels are not covered by warranty.** If a label is missing or has become illegible, contact support and report it rather than waiting until a claim is needed.

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## Warranty transfer

If you sell your CEMOTO product, warranty transfer is permitted **only** when:

1. The original warranty period has **not expired**
2. The new owner provides **valid proof of the original purchase**
3. The original purchaser's **name and order number are available**

We recommend the buyer re-registers the product in their own name and keeps a copy of the original invoice.

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## Review rewards

Separate from warranty registration, CEMOTO operates a review rewards program:

| How it works | Detail |
| --- | --- |
| **1. Enjoy your ride** | Experience your CEMOTO product |
| **2. Leave a review** | Share your experience and upload photos or videos |
| **3. Receive rewards** | Eligible submissions may receive exclusive coupons, store credits or special promotional offers |

Rewards are available for eligible review submissions, including **photo and video reviews**. Review invitations are sent automatically after your purchase. **Terms and conditions may apply.**

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## Making a claim later

Registration speeds up the claims process but does not replace the required evidence. When making a claim you will still need:

- Proof of purchase and order number
- Customer contact information
- Clear photos or videos showing the defect
- A detailed written description of the issue

See [Warranty Claims](https://help.cemotoride.com/link/389).

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## Related pages

- [Warranty Policy](https://help.cemotoride.com/link/391)
- [Warranty Claims](https://help.cemotoride.com/link/389)
- [Contact & Support](https://help.cemotoride.com/link/378)
- [FAQ — Warranty & Returns](https://help.cemotoride.com/link/375)