Warranty Policy
CEMOTO Warranty Claims Policy — limited manufacturer's warranty against defects in materials and workmanship.
Applies to: All CEMOTO and CEMOTORIDE electric bicycles and electric dirt bikes.
1. Warranty period and registration
This limited warranty applies to the original retail purchaser and is automatically registered at the time of purchase through the official website or authorized sales channels.
- The warranty period begins on the date the product is delivered to the customer.
- CEMOTO also offers a voluntary warranty registration portal for ownership verification and faster service.
Warranty transfer
Warranty transfer is permitted only when:
- The original warranty period has not expired
- The new owner provides valid proof of the original purchase
- The original purchaser's name and order number are available
2. Scope of warranty coverage
CEMOTORIDE provides a one (1) year limited warranty covering manufacturing defects in materials and workmanship.
- Free accessories, promotional items and bundled gifts are excluded.
- Covered defects include verified failures occurring under normal riding conditions and intended product use.
- CEMOTORIDE reserves the exclusive right to determine whether any claimed defect qualifies for warranty coverage.
3. Warranty claim procedure
All warranty claims must be submitted via email: support@cemotoride.com
Required documentation
- Proof of purchase and order number
- Customer contact information
- Clear photos or videos showing the defect
- A detailed written description of the issue
Incomplete claims may be delayed or rejected. Replacement parts will not be shipped until sufficient evidence is reviewed and approved by the technical team.
All warranty resolutions are provided at CEMOTORIDE's discretion, including repair, replacement or equivalent substitution.
→ Full process: Warranty Claims
4. Shipping damage policy
- Customers must inspect products immediately upon delivery.
- Shipping damage claims must be reported within seven (7) calendar days of receipt.
- Photos of external packaging and damaged components are required.
- Minor cosmetic scratches on packaging or free accessories are not eligible for compensation.
Once you (or someone on your behalf) sign for the item, CEMOTORIDE considers it your acceptance of the package. We recommend filming a complete unboxing video and checking items against the packing list. Report anything missing or damaged within 24 hours of receipt.
5. Covered components
5.1 Frame
| Period | One (1) year from the original delivery date |
| Replacement basis | Approved frame replacements may be new, refurbished, or cosmetically imperfect units with equivalent functionality |
| Labour and installation costs | Excluded |
Frame damage not covered:
- Rust, corrosion and oxidation
- Paint fading, surface scratches and cosmetic wear
- Crash or impact damage
- Unauthorized drilling, welding or modifications
- Structural damage caused by overload
5.2 Battery system
| Period | One (1) year limited warranty |
| Resolution | Eligible defects repaired or replaced without extending the original warranty period |
| Cash reimbursement | Battery replacement does not qualify for cash reimbursement |
Battery warranty excludes failures caused by:
- Use of non-certified chargers
- Overcharging or deep discharge
- Physical impact or water intrusion
- Seal tampering or unauthorized disassembly
- Use in non-approved devices
A warranty may be provided if:
- The discharge meter detects less than 70 % of available capacity
- The voltage is abnormal and the battery cannot be charged
Capacity reference by temperature: 14 °F ≈ 70 % available capacity; 32 °F ≈ 80 %; 70 °F ≈ 90–95 %.
5.3 Electrical and mechanical components
- Original electrical and mechanical components are covered for one (1) year against manufacturing defects.
- Customers are responsible for shipping costs for replacement parts unless otherwise specified.
Wear-and-tear components are excluded:
- Brake pads and rotors
- Tires and inner tubes
- Chains and sprockets
- Bearings and cables
- Rubber seals and grips
Cosmetic deterioration, corrosion and surface finish damage are not covered.
5.4 Component warranty summary
From the owner manual specification table:
| Part | Warranty period | Notes |
|---|---|---|
| Frame structure | 12 months | Damage caused by strong intentional impact excluded. Out-of-warranty replacements charged at cost |
| Lithium-ion battery | 12 months | Degradation-based. Warranty provided if the discharge meter detects less than 70 % of available capacity, or if voltage is abnormal and it cannot be charged. Out-of-warranty replacements charged at cost |
| Controller | 12 months | Warranty provided for performance failure or quality problem due to product reasons that cannot be repaired. Out-of-warranty replacements charged at cost |
| Motor | 12 months | Coil burn; hub damage from demagnetization, short circuit, open circuit, abnormal noise, material damage, deformation, fracture. Out-of-warranty replacements charged at cost price |
| Instrument panel (display) | 6 months | Warranty provided for performance failure or quality issues. Out-of-warranty replacements charged at cost |
| Brake levers, disc brake, accelerator pedal, brakes, plastic parts, tires, LED lights, mud fenders, chains, inner tubes, screws, bearings, shock absorbers and other fast-wearing parts | Not covered | Fast wear parts are not covered by warranty. Replacement parts charged at cost price |
Note: the manufacturer separately guarantees that the product has no manufacturing defects within 90 days from the date of purchase. This limited guarantee does not cover normal wear and tear, tires, cables, or any damage, failure or loss caused by improper assembly, maintenance, storage or use.
6. Exclusions and limitations
This warranty does not cover:
- Damage from misuse, abuse, racing, stunts, or off-road misuse
- Improper storage or transportation
- Environmental exposure — salt, sand, chemicals, moisture
- Unauthorized repairs or modifications
- Removed or altered serial numbers
- Improper assembly or installation
- Fire, flood, theft, or natural disasters
- Commercial rental or fleet use
- Products used outside approved regions
Third-party labour, service, diagnostic and mechanic fees are strictly excluded.
Additional exclusions from the owner manual
The following situations do not fall within the scope of free after-sales service:
- Consumables and wearing parts — tires and lines, entire brake system, plastic parts, brake cables and covers
- Warranty parts that exceed the warranty period
- Damage caused by the user not strictly following the instructions
- Damage or quality problems caused by accidental impacts, collisions, and exposure to corrosive substances
- The purchase invoice is inconsistent with the warranty card
- Situations where unauthorized disassembly or modification results in damage to parts, or where the initial failure state is destroyed due to unauthorized disassembly or modification and technical assessment and analysis cannot be carried out
- Once a motorcycle has been scrapped, cosmetic problems must never be used as the basis for exchange or warranty. Carefully check the appearance and confirm surface quality when purchasing
- Damage caused by modifications made without the prior consent of the company or an authorized sales and service center
Labeling requirement
Motorcycle major components — battery cells, motors, chargers and controllers — are labeled before delivery. Major parts without labels are not covered by warranty.
Overload exclusion
Overloading the bike damages electrical parts: plastic parts may deform from high temperature, and the fuse socket may be damaged by heat. These are not under warranty.
Water and disassembly exclusion
The electric elements can only be cleaned on the outside. If these parts are opened by the owner, there is no warranty for them.
7. Replacement and responsibility policy
- Replacement parts are provided solely for restoring normal product function.
- CEMOTORIDE is not responsible for downtime, transportation costs, or business losses resulting from warranty repairs.
- Returned defective parts may be required prior to replacement shipment.
- Failure to return requested parts may void future warranty support.
8. Limitation of liability
- This warranty is the exclusive remedy available to the purchaser.
- CEMOTORIDE disclaims liability for indirect, incidental, consequential or punitive damages.
- Liability is limited to the original purchase price to the maximum extent permitted by law.
- The manufacturer is not liable for accidental or consequential loss or damage caused by direct or indirect use of the product.
9. Policy updates and interpretation
- CEMOTORIDE reserves the right to interpret, modify or update this warranty policy at any time.
- The most current version published on the website shall prevail in all disputes.
10. Extended warranties
CEMOTO does not offer extended warranties.
The limited warranty will expire if the product is:
- Used for purposes other than entertainment or transportation
- Modified in any way
- Used commercially or leased
11. Contact information
For all warranty-related inquiries:
Email: support@cemotoride.com