# Privacy & Data Policy How CEMOTORIDE collects, uses, discloses and safeguards personal information. **Last updated:** December 28, 2025 > **Governing source:** CEMOTORIDE operates the website and online store. If there is any conflict between this Privacy Policy and the Terms of Service, **this Privacy Policy governs matters related to personal data**. --- ## Overview CEMOTORIDE operates this website and online store, including all related content, features, tools, products and services (the "Services"). CEMOTORIDE is a **consumer-direct electric bike brand** supported by an experienced manufacturing and operations team. By using the Services, you acknowledge that you have read and understood this Privacy Policy. --- ## 1. Personal information we collect "Personal Information" refers to data that identifies or can reasonably be linked to an individual. | Category | Examples | | --- | --- | | **Contact information** | Name, address, phone number, email | | **Billing and payment information** | Processed securely via Shopify and payment providers | | **Account information** | Login credentials and preferences | | **Order and transaction data** | Purchase history, order details | | **Customer support communications** | Emails, contact form submissions, SMS | | **Device and network information** | IP address, browser type | | **Website usage data** | Pages viewed, interactions | --- ## 2. Sources of personal information - **You directly** — when placing orders or contacting CEMOTO - **Automated technologies** — such as cookies and analytics tools - **Service providers and partners** - **Authorized third-party platforms** --- ## 3. How personal information is used - Process orders and payments - Manage customer accounts - Provide shipping, returns and warranty services - Improve website performance and user experience - Deliver marketing and promotional communications - Prevent fraud and unauthorized access - Comply with legal obligations --- ## 4. Disclosure of personal information Information may be shared with: - **Shopify** and authorized service providers - Payment processors and logistics partners - Marketing and advertising platforms - Legal authorities when required by law - Affiliated business entities > **CEMOTORIDE does not sell personal information for monetary consideration.** --- ## 5. Relationship with Shopify The Services are hosted on **Shopify**, which processes personal information in accordance with its own privacy standards. **Information submitted through the website may be stored or processed in jurisdictions outside your country of residence.** For more information: [privacy.shopify.com](https://privacy.shopify.com) --- ## 6. Third-party links The website may contain links to third-party platforms. CEMOTORIDE is **not responsible** for their privacy practices. Review their policies before sharing personal data. --- ## 7. Children's privacy The Services are **not intended for children under the age of majority**. CEMOTORIDE does not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted. > **Relevant for CEMOTO's teen market:** the D-series is marketed for teens and adults. Where a rider is a minor, an adult should manage orders, accounts and any warranty registration on their behalf. --- ## 8. Data security and retention - CEMOTORIDE implements **reasonable technical and administrative safeguards** to protect information. - However, **no system is completely secure**, and absolute security cannot be guaranteed. - Personal information is retained **only as long as necessary** for business and legal purposes. --- ## 9. Your rights and choices Depending on your location, you may have rights to: - **Access** your personal information - Request **correction or deletion** - Request **data portability** - **Opt out of targeted advertising** - **Restrict or object** to certain processing You may exercise these rights by contacting CEMOTORIDE. --- ## Data sharing opt-out CEMOTO provides a dedicated **data sharing opt-out** page for customers who wish to exercise their right to opt out of the sharing of personal information. **Opt out here:** [cemotoride.com/pages/data-sharing-opt-out](https://cemotoride.com/pages/data-sharing-opt-out) This is the mechanism for exercising the "opt out of targeted advertising / sharing" right described in section 9 above. --- ## Data deletion CEMOTO provides a dedicated **data deletion** request page for customers who wish to have their personal information deleted. **Request deletion here:** [cemotoride.com/pages/data-deletion](https://cemotoride.com/pages/data-deletion) You may also contact CEMOTO directly to request correction or deletion of your personal information. > **Note:** deletion requests may be limited where CEMOTO is required to retain records for legal, tax, warranty or fraud-prevention purposes. Order and warranty records may need to be retained for the duration of the applicable warranty period. --- ## SMS and marketing communications Where you provide a phone number and consent to receive SMS messages: - You consent to receive text messages from CEMOTORIDE regarding **product inquiries and customer support** - **Message frequency may vary** - You can **opt out at any time by replying STOP** - **Message and data rates may apply** - For help, contact support@cemotoride.com --- ## Contact For privacy-related questions or to exercise your rights: **Email:** support@cemotoride.com --- ## Related pages - [Privacy Policy (external)](https://cemotoride.com/policies/privacy-policy) — the governing text on cemotoride.com - [Payment Policy](https://wiki.cemotoride.com/link/385) - [Contact & Support](https://wiki.cemotoride.com/link/378) - [Policies Overview](https://wiki.cemotoride.com/link/384)