Payment Policy
Accepted payment methods, payment processing procedures and related terms.
1. Accepted payment methods
CEMOTO currently accepts:
| Method | Notes |
|---|---|
| Major credit and debit cards | Visa, MasterCard, American Express, Discover |
| PayPal | — |
| Shop Pay | — |
| Wire transfer / bank transfer | For approved orders and high-value orders |
Available payment methods may vary depending on your location, order value and risk assessment.
The main FAQ additionally references Apple Pay and Google Pay for faster checkout, and lists optional BNPL providers such as Affirm where offered.
All card payments are processed securely through an encrypted checkout. Industry-standard SSL encryption is used and strict PCI compliance standards are followed. Full payment details are never stored on CEMOTO servers.
2. Payment authorization
By submitting your payment information at checkout, you authorize CEMOTO to charge the applicable amount, including taxes, shipping fees and any additional charges clearly disclosed before purchase.
For card payments, a temporary authorization hold may be placed on your account prior to final settlement.
3. Order confirmation and processing
- Orders are not considered complete until payment is successfully processed and an order confirmation email is issued.
- CEMOTO reserves the right to verify payment information before shipping any order.
- In cases of suspected fraud, incomplete information or abnormal transactions, the order may be delayed or canceled.
4. Failed, declined or canceled payments
- If a payment is declined, interrupted or reversed, the related order will not be processed.
- CEMOTO is not responsible for any bank fees, currency conversion charges or penalties resulting from failed transactions.
- Unpaid orders may be automatically canceled after a reasonable holding period.
5. Wire transfer / bank transfer terms
- Wire or bank transfer payments are available for approved customers and high-value orders.
- Detailed payment instructions will be provided after order confirmation.
- Orders paid via bank transfer will be processed only after cleared funds are received.
- Any bank handling fees are the responsibility of the customer.
6. Currency, taxes and pricing
- All prices displayed on the website are in U.S. Dollars (USD) unless otherwise stated.
- Applicable taxes, duties and fees will be calculated and displayed at checkout where required.
- CEMOTO is not responsible for additional charges imposed by banks or payment providers.
7. Installments and third-party payment services
If installment or deferred payment options are offered through third-party providers, such services are governed by their own terms and policies. CEMOTO is not responsible for disputes arising from third-party payment agreements.
8. Fraud prevention and security
- CEMOTO implements automated and manual fraud prevention systems to protect customers and the business.
- CEMOTO reserves the right to request additional verification for suspicious transactions.
- Orders identified as high risk may be canceled without prior notice.
9. Refunds and chargebacks
- Approved refunds will be issued to the original payment method used.
- Chargebacks and payment disputes are handled in accordance with the Refund Policy and Terms of Service.
- Abusive or fraudulent chargeback activity may result in account restrictions.
Refunds are typically processed within 10 business days after the returned item is received and inspected. If you have not received your refund after 15 business days, contact support@cemotoride.com.
10. Policy updates
CEMOTO reserves the right to modify this Payment Policy at any time without prior notice. The latest version published on the website shall apply to all transactions.
11. Contact information
Email: support@cemotoride.com