# FAQ — Company & Brand --- ## About CEMOTO **Is CEMOTO a manufacturer or a brand?** CEMOTO is an electric bike brand built on real manufacturing experience. Its background in production allows it to design bikes with durability, safety and long-term ownership in mind. CEMOTO is built on manufacturing experience gained through **CEMOTOBIKE** (cemotobike.com), a professional electric bike manufacturer with years of experience supplying distributors and partners across global markets. **What is the relationship between CEMOTO and CEMOTORIDE?** **CEMOTORIDE** represents CEMOTO's rider-focused, **direct-to-consumer** experience. Products are built under the CEMOTO brand, while CEMOTORIDE focuses on rider communication, sales experience and support. Through CEMOTORIDE, CEMOTO brings its manufacturing knowledge directly to individual riders, offering a more transparent buying experience and clearer communication throughout the ownership journey. **Why should riders trust CEMOTO?** Trust is built through experience and consistency. CEMOTO's products are developed with real production knowledge, quality control standards and long-term use considerations — rather than short-term marketing goals. **How are CEMOTO bikes different from generic eBikes?** Many generic eBikes prioritize appearance or specifications on paper. CEMOTO focuses on **structural durability, battery safety**, balanced motor tuning and **serviceable components**. **Why does CEMOTO exist?** As electric bikes became more popular worldwide, CEMOTO noticed a recurring problem: many products were designed to look impressive at launch, but not necessarily to perform consistently over time. CEMOTO was created to take a different approach — one rooted in real production experience, quality control standards, and a clear understanding of how electric bikes are actually used and maintained. Rather than chasing trends or marketing cycles, CEMOTO focuses on building electric bikes that riders can trust throughout years of real-world use. **What is CEMOTO's design philosophy?** > *"Dependable, not disposable."* CEMOTO does not believe electric bikes should feel disposable. Key design principles: - **Durable frames** — designed for real riding conditions and everyday use - **Battery safety** — developed with safety and consistency as top priorities - **Balanced motor tuning** — tuned for control, comfort and practical usability - **Serviceable components** — selected for long-term support and realistic maintenance **What product ranges does CEMOTO sell?** - Electric bikes — commuter, step-through, mountain, fat-tire, folding - Electric dirt bikes — the D-series - Electric scooters - Accessories and spare parts In addition to urban and recreational eBikes, CEMOTO develops **electric dirt bikes designed for trail riding and off-road use**. --- ## Company details and contact **Who operates the store?** The store's U.S. operations are run by **ELECOBIKE INC.**, with a warehouse in Los Angeles / Pomona, California. | | | | --- | --- | | **Legal business name** | ELECOBIKE INC | | **Email** | support@cemotoride.com | | **Toll-free phone** | +1 866 751 8668 | | **Hours** | Monday–Friday, 9:00 AM–5:00 PM (PT) | | **US warehouse** | Los Angeles, California, USA | | **Returns center** | 4250 Shirley Ave, El Monte, CA 91731 · Phone: 626-216-0518 | **A note on the phone line:** the phone line is described as being in its **testing phase**. For the quickest response, CEMOTO recommends sending a message via the contact form or email. **Regional stores:** | Region | Site | | --- | --- | | United States | cemotoride.com | | United Kingdom | uk.cemotoride.com | | Europe | eu.cemotoride.com | **Manufacturing site:** cemotobike.com --- ## Certifications and standards **Are the bikes UL-certified? What about battery safety?** Safety is paramount per CEMOTO. The FAQ states that CEMOTO electric bikes and their **batteries and motors are UL 2849 certified** (or meet equivalent stringent safety standards). This certification ensures the electrical systems meet rigorous safety requirements for fire and electrical hazards. CEMOTO states it uses high-quality, name-brand battery cells known for reliability and safety. **Certificate numbers are not published here.** The certification applies to the battery and motor as supplied. If you need certificate numbers or documentation for compliance, insurance or registration purposes, request them from [CEMOTO support](https://help.cemotoride.com/link/378) quoting your order number. --- ## Business and partnership **How do I become a dealer?** Visit the Dealer / Distributor page and submit your information. The team will contact you. **Do you have an affiliate program?** Yes. The affiliate program offers a commission of **8 % on bikes** and **10–15 % on accessories**. **Do you offer OEM/ODM services?** CEMOTO's manufacturing background through CEMOTOBIKE includes supplying distributors and partners across global markets. For OEM/ODM enquiries, contact CEMOTO directly. **Do you offer dealer pricing or fleet programs?** CEMOTO publishes dealer and distributor information. For fleet, rental or commercial enquiries, contact CEMOTO directly. Note that **commercial rental or fleet use is excluded from the standard warranty**. **Do you sell to resellers?** The CEMOTORIDE Online Store sells and ships products to **end-user customers only**. You may not commercially distribute, publish, license or resell products obtained from the online store. --- ## Reviews and community **Can I earn rewards for reviewing my purchase?** Yes. Customers who submit product reviews may qualify for exclusive rewards, discount coupons and special community benefits. Rewards are available for eligible review submissions, including **photo and video reviews**. Review invitations are sent automatically after purchase. Terms and conditions may apply. **Does CEMOTO have a rewards program?** CEMOTO operates a **Rider Rewards** program. See the store for current terms. **Where can I follow CEMOTO?** CEMOTO maintains a presence on Facebook, Instagram, YouTube, TikTok and LinkedIn, plus a WhatsApp contact line. --- ## Related pages - [Contact & Support](https://help.cemotoride.com/link/378) - [Policies](https://help.cemotoride.com/link/384) - [About the documentation center](https://help.cemotoride.com/link/392)