FAQ
CEMOTO's answers to frequently asked questions.

Frequently Asked Questions
CEMOTO's answers to the questions customers ask most, consolidated from the product pages, policy pages and support channels into one categorized knowledge base.
Browse by category
Category
Covers
Shipping & Delivery
Delivery times, tracking, carriers, restricted destinations, signature requirements
Product & Specifications
Power ratings, speed, range, batteries, rider fit, load limits, street legality
Assembly & Setup
How much assembly is required, what's in the box, first-ride preparation
Battery & Charging
Charge times, charging practice, safety, cold weather, battery life
Maintenance & Service
Service intervals, local bike shops, DIY support, professional repair
Warranty & Returns
Warranty terms, claims, return windows, refunds, damaged goods
Riding & Use
Where you can ride, terrain suitability, teen riders, accessories
Company & Brand
Who CEMOTO is, the CEMOTORIDE relationship, certifications, OEM/ODM
Most frequently asked
When will my eBike ship?
Orders usually ship within 1–2 business days. Tracking is sent by email. Most U.S. customers receive their order in 4–8 days.
→ Shipping & Delivery
What is the warranty?
CEMOTO products carry a 1-year limited warranty against manufacturing defects in materials and workmanship. The frame, battery, controller and motor are each covered for 12 months; the instrument panel is covered for 6 months.
→ Warranty & Returns
Are the bikes assembled when they arrive?
No — they arrive partially assembled, typically 85–90 % complete. You will need to install the front wheel, handlebars, pedals or footpegs and the seat post, then complete basic adjustments. All required tools and instructions are included. Most riders are ready to ride in 20–45 minutes.
→ Assembly & Setup
What payment methods do you accept?
Major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, and wire/bank transfer for approved orders.
→ Payment Policy
What is your return policy?
You have 15 days from delivery to request a return. The bike must be in new, unused, resalable condition in its original packaging. For personal-reason returns, the customer covers return shipping.
→ Warranty & Returns
Do you ship outside the United States?
No. CEMOTORIDE currently ships to the 48 contiguous U.S. states only, excluding Alaska, Hawaii, other islands, military bases (APO/FPO/DPO) and other restricted locations. Separate regional stores serve the United Kingdom (uk.cemotoride.com) and Europe (eu.cemotoride.com).
→ Shipping & Delivery
Are the bikes street legal?
D-series electric dirt bikes are off-road vehicles for private land and closed tracks. They are not sold as street-legal vehicles. CEMOTO eBikes are designed for on-road and improved-trail use, and some models are Class 2 street legal. Always check local laws.
→ Product & Specifications · Riding Laws & Compliance
How do I get technical support?
Email support@cemotoride.com with your bike model, order number, and photos or video of the issue. Typical reply time is 1–2 business days, often within 12 hours during business hours.
→ Contact & Support
Related pages
Contact & Support
Policies
Warranty Claims

FAQ — Assembly & Setup
Assembly
Are the bikes assembled when they arrive, or do I need to put them together?
For safe shipping, the bikes arrive partially assembled — typically 85–90 % complete. You will need to attach the front wheel, handlebars, pedals or footpegs, and the seat post, and perform some basic adjustments (brakes, gears).
All necessary tools and clear, step-by-step assembly instructions are included. Assembly videos are also available — see Technical Guides.
If you are not comfortable doing this yourself, CEMOTO recommends taking the bike to a local bike shop for professional assembly and tuning. Costs vary by shop.
How much assembly is required for a D-series dirt bike?
The bike arrives about 85 % pre-assembled. You only need to attach the handlebars, front wheel and footpegs. Most riders are trail-ready in about 20–30 minutes.
The D02 Track specifically requires four parts to be installed: front wheel, handlebars, footpegs and headlight.
What about eBikes?
eBikes ship approximately 90 % assembled. To ship the bike, the pedals, seat, front wheel and sometimes the handlebar are loosened or removed.
How long does assembly take?
D-series dirt bikes: 20–30 minutes
eBikes: 30–45 minutes including basic adjustments
Should I assemble it myself or use a bike shop?
If you have questions about your ability to assemble the product, consult a qualified bicycle technician. CEMOTO recommends that two people work together to assemble an electric bike.
Is there an assembly video?
Yes. CEMOTO publishes step-by-step unboxing and assembly videos:
Off-Road Electric Dirt Bike D02 — Unboxing & Assembly
Folding eBike B57A — Unboxing & Assembly
Plus individual how-to videos for motors, disc brakes, pedals and battery side guards. See Technical Guides.
What's in the box
What is included?
The confirmed D-series package includes:
The bike (partially assembled)
One compatible charger
Assembly tools and hardware
A manual
The original shipping carton
For the D02 Track, the pictured assembly kit contains: headlight, front number plate, wrenches, hex keys, screwdriver, cable ties, footpegs and manual, plus a U.S. two-prong battery charger.
Exact tool appearance may vary.
Do I need to buy tools?
The basic assembly tools are included. You will additionally want:
A tire pump with pressure gauge (Schrader-type valve)
A torque wrench for final tightening of axle and stem fasteners
How heavy is the carton?
D02 Classic: 138.9 lb (63 kg) gross
D03 Pro: ~139 lb gross
D02 Track: 165.3 lb (75 kg) gross
Plan for suitable space and lifting assistance. See What's in the Box.
First ride
What should I do before my first ride?
Charge the battery fully. The manual recommends an initial charge of up to 12 hours for the first cycle.
Complete the pre-ride inspection — brakes, throttle, tires, battery, frame, fasteners, chain, display, lights.
Re-check all fasteners after assembly; they settle during the first ride.
Practice in a safe open area first — at least 10 m × 10 m — riding forward, turning and stopping.
Start in 1st gear (ECO mode). Do not ride in high gear until fully familiar with the bike.
Ride with an experienced person first if you are new to the bike.
See Pre-Ride Inspection.
Why won't the bike move when I turn it on?
On the D-series, turning the electric door lock on makes the instrument light up and display 0 gear. In this state the vehicle does not work — the throttle is inactive by design.
Press the "+" key to switch to a gear above 1, and the throttle will respond.
Do I need to practice before riding on trails?
Yes. The owner manual recommends elementary exercises in an accessible area of at least 10 m × 10 m to practice riding forward, turning and stopping. Stay relaxed while practicing, and try to practice navigating tight areas, turning and stopping.
Riding on ordinary roads is not allowed until you can precisely control the motorcycle through tight areas and simulate various terrain.
Whenever you upgrade your electric motorcycle, experience the feeling of riding again and practice in the same area as the obstacle zone after the upgrade.
Registration and warranty activation
Do I need to register my product?
CEMOTO offers a warranty registration portal where you can register your product to activate official warranty coverage and after-sales support.
Registration provides:
Coverage — official warranty protection
Support — faster service response
Proof — ownership verification
Note that the warranty policy states the warranty is automatically registered at the time of purchase through the official website or authorized sales channels. Registration is nonetheless recommended to verify ownership and speed up any future claim.
See Warranty Registration.
Reviews and rewards
Can I earn rewards for reviewing my purchase?
Yes. Customers who submit product reviews may qualify for exclusive rewards, discount coupons and special community benefits. Rewards are available for eligible review submissions, including photo and video reviews. Review invitations are sent automatically after your purchase. Terms and conditions may apply.
Related pages
Unboxing & Assembly
What's in the Box
Pre-Ride Inspection
Technical Guides video library
Warranty Registration

FAQ — Battery & Charging
Charging
How long does it take to charge?
System
Charge time
48V models (D02 Classic, D03 Pro)
Approximately 6 hours
72V models (D02 Track, D03 Beast)
Approximately 7–8 hours
Use only the compatible supplied charger, in a dry, ventilated location, and follow the owner's instructions.
How long should the first charge take?
The owner manual recommends an initial charge of up to 12 hours for the first charge cycle, with a maximum charge time thereafter of 8–9 hours.
How do I charge the bike?
Insert the charger plug into the battery charging socket.
Insert the charger power plug into the power supply.
Charge fully.
Disconnect from the mains first, then from the battery.
Can I remove the battery to charge it?
On the D02 Track, yes. The battery is removable and can be charged off the bike using the corresponding charging port (three-pin socket) on the charger. This is convenient if you cannot park near an outlet.
Can I use a different charger?
No. Use only the included battery charger. If the charger is out of service, replace it immediately with the recommended charger supplied for your model.
Use of non-certified chargers is an explicit battery warranty exclusion, and is a fire risk.
What should I avoid while charging?
Do not charge when the slot or socket is damp
Charge with the correct power source
Keep away from children, pets and flammable materials
Charge in a dry, ventilated location
Do not charge a swollen, damaged or wet battery
Battery safety
Is the battery safe? What about UL certification?
CEMOTO states that safety is paramount. CEMOTO electric bikes and their batteries and motors are UL 2849 certified (or meet equivalent stringent safety standards). This certification ensures the electrical systems meet rigorous safety requirements for fire and electrical hazards.
Certificate numbers are not published here. For certification documentation, request it from CEMOTO support with your order number.
CEMOTO also states it uses high-quality, name-brand battery cells known for reliability and safety.
How should I dispose of a battery?
Do not dispose of the battery pack in fire — it could explode
Do not discard lithium-ion batteries in the garbage
Dispose of batteries according to locally applicable regulations
Contact your local recycling / reuse or hazardous waste center for more information
The product contains sealed lithium-ion batteries and must be handled properly.
Can I transport the battery by air?
Lithium batteries are heavily restricted for air transport. Check with the carrier before traveling, and never carry a damaged pack aboard an aircraft.
Can I ship a battery to a parcel locker?
No. Due to shipping regulations, eBike batteries are classified as dangerous goods and cannot be shipped to parcel stores or lockers. They must be delivered to a physical address where someone is available to receive the package.
Battery life and performance
How long will my battery last?
The average lifespan of rechargeable batteries is 1 to 2 years, depending on the conditions and usage of the motorcycle. Even with the correct charging method, batteries will eventually need replacement — they do not last forever.
Why is my range shorter in winter?
Usable capacity falls with temperature:
Battery temperature
Approximate available capacity
14 °F
~70 %
32 °F
~80 %
70 °F
~90–95 %
This is normal lithium-ion behavior, not a fault.
Why can't I travel at a consistent high speed when the battery is low?
If the battery is low, the motorcycle may not be able to travel at a consistent high speed as expected. Charge for a better ride.
How should I store the battery?
For long-term storage, charge to approximately 50 % and store in a dry location within the recommended temperature range
Never store frozen or at extremely high temperatures — the recommended range is approximately 68 °F (20 °C) to 45 °F (7 °C). Extreme temperatures will permanently damage the battery
Disconnect the battery so it cannot slowly discharge
Bring to room temperature before charging in cold conditions
See Battery Care & Charging.
Charging problems
My battery is not charging. What should I check first?
Is the charger receiving power? Test the wall outlet with another device; confirm it is switched on. Confirm the charger's own indicator behaves as expected.
Charger output. Check the output voltage with a multimeter against the rating on the charger label.
Charging port condition. Inspect the battery socket and charger plug for bent pins, corrosion, water or debris.
Battery seating. Confirm the battery is fully seated and latched.
BMS protection. A deeply discharged or shorted battery may have latched BMS protection, in which case the charger sees no load.
Temperature. Allow the battery to reach room temperature and retry.
A video walkthrough is available: CEMOTO Battery Not Charging? What Would You Check First? — see Technical Guides.
Full diagnostics: Charging Faults.
What is error E06?
E06 is Low Voltage Protection — the battery voltage has fallen below the controller's protection threshold. Charge the battery. If E06 appears on a fully charged battery, check the charger output and battery health, and verify parameter P03 (voltage level) is correct.
What is error E12?
E12 is a BMS Communications Error — the controller cannot communicate with the battery management system. Check the battery connector and BMS wiring.
See Display & Error Codes.
Battery warranty
What does the battery warranty cover?
Batteries are covered under the limited warranty — see the Warranty Policy for the applicable period, coverage and exclusions. Eligible battery defects will be repaired or replaced without extending the original warranty period, and battery replacement does not qualify for cash reimbursement.
A warranty may be provided if:
The discharge meter detects less than 70 % of available capacity
The voltage is abnormal and the battery cannot be charged
The battery warranty excludes failures caused by:
Use of non-certified chargers
Overcharging or deep discharge
Physical impact or water intrusion
Seal tampering or unauthorized disassembly
Use in non-approved devices
See Warranty.
Related pages
Battery Care & Charging
Charging Faults
Range & Performance
Spare Parts — Chargers & Batteries
Warranty

FAQ — Company & Brand
About CEMOTO
Is CEMOTO a manufacturer or a brand?
CEMOTO is an electric bike brand built on real manufacturing experience. Its background in production allows it to design bikes with durability, safety and long-term ownership in mind.
CEMOTO is built on manufacturing experience gained through CEMOTOBIKE (cemotobike.com), a professional electric bike manufacturer with years of experience supplying distributors and partners across global markets.
What is the relationship between CEMOTO and CEMOTORIDE?
CEMOTORIDE represents CEMOTO's rider-focused, direct-to-consumer experience. Products are built under the CEMOTO brand, while CEMOTORIDE focuses on rider communication, sales experience and support.
Through CEMOTORIDE, CEMOTO brings its manufacturing knowledge directly to individual riders, offering a more transparent buying experience and clearer communication throughout the ownership journey.
Why should riders trust CEMOTO?
Trust is built through experience and consistency. CEMOTO's products are developed with real production knowledge, quality control standards and long-term use considerations — rather than short-term marketing goals.
How are CEMOTO bikes different from generic eBikes?
Many generic eBikes prioritize appearance or specifications on paper. CEMOTO focuses on structural durability, battery safety, balanced motor tuning and serviceable components.
Why does CEMOTO exist?
As electric bikes became more popular worldwide, CEMOTO noticed a recurring problem: many products were designed to look impressive at launch, but not necessarily to perform consistently over time. CEMOTO was created to take a different approach — one rooted in real production experience, quality control standards, and a clear understanding of how electric bikes are actually used and maintained.
Rather than chasing trends or marketing cycles, CEMOTO focuses on building electric bikes that riders can trust throughout years of real-world use.
What is CEMOTO's design philosophy?
"Dependable, not disposable."
CEMOTO does not believe electric bikes should feel disposable. Key design principles:
Durable frames — designed for real riding conditions and everyday use
Battery safety — developed with safety and consistency as top priorities
Balanced motor tuning — tuned for control, comfort and practical usability
Serviceable components — selected for long-term support and realistic maintenance
What product ranges does CEMOTO sell?
Electric bikes — commuter, step-through, mountain, fat-tire, folding
Electric dirt bikes — the D-series
Electric scooters
Accessories and spare parts
In addition to urban and recreational eBikes, CEMOTO develops electric dirt bikes designed for trail riding and off-road use.
Company details and contact
Who operates the store?
The store's U.S. operations are run by ELECOBIKE INC., with a warehouse in Los Angeles / Pomona, California.
Legal business name
ELECOBIKE INC
Email
support@cemotoride.com
Toll-free phone
+1 866 751 8668
Hours
Monday–Friday, 9:00 AM–5:00 PM (PT)
US warehouse
Los Angeles, California, USA
Returns center
4250 Shirley Ave, El Monte, CA 91731 · Phone: 626-216-0518
A note on the phone line: the phone line is described as being in its testing phase. For the quickest response, CEMOTO recommends sending a message via the contact form or email.
Regional stores:
Region
Site
United States
cemotoride.com
United Kingdom
uk.cemotoride.com
Europe
eu.cemotoride.com
Manufacturing site: cemotobike.com
Certifications and standards
Are the bikes UL-certified? What about battery safety?
Safety is paramount per CEMOTO. The FAQ states that CEMOTO electric bikes and their batteries and motors are UL 2849 certified (or meet equivalent stringent safety standards). This certification ensures the electrical systems meet rigorous safety requirements for fire and electrical hazards.
CEMOTO states it uses high-quality, name-brand battery cells known for reliability and safety.
Certificate numbers are not published here. The certification applies to the battery and motor as supplied. If you need certificate numbers or documentation for compliance, insurance or registration purposes, request them from CEMOTO support quoting your order number.
Business and partnership
How do I become a dealer?
Visit the Dealer / Distributor page and submit your information. The team will contact you.
Do you have an affiliate program?
Yes. The affiliate program offers a commission of 8 % on bikes and 10–15 % on accessories.
Do you offer OEM/ODM services?
CEMOTO's manufacturing background through CEMOTOBIKE includes supplying distributors and partners across global markets. For OEM/ODM enquiries, contact CEMOTO directly.
Do you offer dealer pricing or fleet programs?
CEMOTO publishes dealer and distributor information. For fleet, rental or commercial enquiries, contact CEMOTO directly. Note that commercial rental or fleet use is excluded from the standard warranty.
Do you sell to resellers?
The CEMOTORIDE Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license or resell products obtained from the online store.
Reviews and community
Can I earn rewards for reviewing my purchase?
Yes. Customers who submit product reviews may qualify for exclusive rewards, discount coupons and special community benefits. Rewards are available for eligible review submissions, including photo and video reviews. Review invitations are sent automatically after purchase. Terms and conditions may apply.
Does CEMOTO have a rewards program?
CEMOTO operates a Rider Rewards program. See the store for current terms.
Where can I follow CEMOTO?
CEMOTO maintains a presence on Facebook, Instagram, YouTube, TikTok and LinkedIn, plus a WhatsApp contact line.
Related pages
Contact & Support
Policies
About the documentation center

FAQ — Maintenance & Service
Routine maintenance
What maintenance does an electric bike need?
Electric bikes require regular maintenance tune-ups similar to traditional bikes and cars. To get the best performance, regularly check tires, tubes, chains, battery and brakes, or visit a local bike shop for professional assistance. Performing a pre-ride safety check helps maintain safety and performance.
How often should I service the bike?
Follow the schedule in Maintenance Schedule. In summary:
Interval
Focus
Before every ride
Brakes, throttle, tires, battery, fasteners, chain, display, lights
After every off-road ride
Clean drivetrain and brakes; lubricate the chain; check for damage
Weekly
Tire pressure, chain tension, brake pads, fasteners, wheel trueness
Monthly
Battery health, connectors, wiring, brake fluid, suspension
6 monthly
Professional service; bearings; hydraulic brake bleed; suspension
Annually
Full service; brake fluid; chain and sprocket; battery assessment
What are the key checks I should never skip?
Chain tension — approximately 15 mm slack
Tire pressure — check frequently; low pressure increases resistance and reduces range
Brakes — adjust frequently and change pads in time
Battery and charger — use only the supplied parts
Do I need to do anything before storing the bike for winter?
Yes. Clean and dry the bike, charge the battery to approximately 50 %, disconnect it, store at a reasonable temperature, lubricate the chain, and protect metal surfaces from corrosion. See Cleaning & Storage.
Should I be able to hear anything unusual?
If the motorcycle makes a noise while the motor is running, the owner manual lists two causes: chain drying (apply lubricant to the chain) and motorcycle overload (do not exceed the rated load limit).
The electrical parts — can I service them myself?
No. The electrical elements can only be cleaned on the outside. There is no need to maintain the inside, and you should not open them yourself. If these parts are opened by the owner, there is no warranty for them.
Service and repairs
What if I need service or repairs on my bike?
CEMOTO offers multiple support options:
1. DIY support
Extensive online resources — manuals, video tutorials, FAQ — and access to replacement parts on the website. Most common maintenance tasks can be completed at home with basic tools.
2. Local bike shops
Most components are standard, and many local bike shops can perform maintenance and repairs. Contact CEMOTO first for warranty-related repairs to ensure coverage.
3. Our support team
Contact the dedicated customer support team via email or phone for troubleshooting help, warranty claims, and advice on finding a qualified local technician. For warranty work, CEMOTO may cover parts and labour at authorized shops.
Where do I get technical help?
Visit the Technical Guides library or email support@cemotoride.com. Please include your bike model, order number, and photos or video of the issue so the team can assist more quickly.
What if I take it to a local shop during the warranty period?
For warranty-related repairs, contact CEMOTO first. Note that third-party labour, service, diagnostic and mechanic fees are strictly excluded from warranty coverage. See Warranty.
How long does support take to respond?
CEMOTO typically replies within 1–2 business days. Product pages indicate a typical response within 12 hours during business hours and within 48 hours outside business hours. The main FAQ lists an average answer time of 24 hours.
Parts and wear items
Where can I buy replacement parts?
Compatible D-series parts and accessories are available through the CEMOTO accessories collection. CEMOTO also states that most common spare parts are available through its distributors.
Where do spare parts ship from?
CEMOTO ships original parts directly from its global manufacturing center, using expedited air shipping whenever available. Delivery timing depends on destination and stock status.
What parts are considered wear items and excluded from warranty?
Brake pads and rotors
Tires and inner tubes
Chains and sprockets
Bearings and cables
Rubber seals and grips
Brake handles, brake cables and covers
Plastic parts
LED lights, mud fenders, shock absorbers and other fast-wearing parts
These are not covered by warranty. Out-of-warranty replacements are charged at cost price.
Which components are covered by warranty, and for how long?
Component
Warranty period
Frame structure
12 months
Lithium-ion battery
12 months
Controller
12 months
Motor
12 months
Instrument panel (display)
6 months
Troubleshooting
The bike won't turn on. What should I check first?
Check the battery charge and seating, the main fuse, all cables firmly plugged into the controller, the display connector, and the battery voltage with a multimeter.
A video walkthrough is available: CEMOTO Won't Turn On? What Would You Check First?
There's an error code on the display. What does it mean?
See the full reference in Display & Error Codes. Codes run from E00 to E13.
What can I do if something goes wrong with my eBike during the warranty?
CEMOTO believes that communication is the best way to solve the problem. Contact CEMOTO promptly. To help resolve the problem as quickly as possible, describe the problem in detail and provide photos and videos so the fault can be identified.
Does CEMOTO publish repair guides?
Yes. CEMOTO maintains an extensive service guide covering battery, motor, controller, display, brakes, drivetrain, suspension, storage, transport and troubleshooting topics, alongside the video library. This documentation center consolidates that material — see Troubleshooting and Maintenance.
Warranty claims
How do I submit a warranty claim?
All warranty claims must be submitted via email to support@cemotoride.com.
Required documentation:
Proof of purchase and order number
Customer contact information
Clear photos or videos showing the defect
A detailed written description of the issue
Incomplete claims may be delayed or rejected. Replacement parts will not be shipped until sufficient evidence is reviewed and approved by the technical team.
See Warranty Claims.
Related pages
Maintenance
Maintenance Schedule
Troubleshooting
Spare Parts & Compatibility
Warranty

FAQ — Product & Specifications
Understanding the specifications
What does the 3000W / 6000W figure mean?
It is the stated peak motor output, not a continuous or nominal power rating. Peak figures describe the maximum a motor can deliver briefly; sustained output is lower.
How do I read a specification like "72V 25Ah"?
72V is the nominal system voltage — higher voltage supports higher speed and efficiency.
25Ah is the battery capacity in amp-hours. Multiplied together (V × Ah) this gives the energy in watt-hours.
Model
System
Energy (approx.)
D02 Classic
48V 21Ah
~1008 Wh
D03 Pro
48V 23Ah
~1104 Wh
D02 Track
72V 25Ah
~1800 Wh
D03 Beast
72V 25Ah
~1800 Wh
Higher watt-hours generally means more range potential, but actual range depends heavily on speed, terrain and rider weight.
Speed and range
How fast can a CEMOTO electric dirt bike go?
Model
Top speed (manufacturer-stated)
D02 Classic
Up to 40 mph (65 km/h)
D03 Pro
Up to 40 mph (65 km/h)
D02 Track
Up to 53 mph (85 km/h)
D03 Beast
Up to 53 mph (85 km/h)
These are manufacturer-stated maximums achieved on private land or track, and are not guaranteed. Actual speed varies with rider weight, terrain, temperature, tire pressure, battery charge and riding conditions.
How far can I ride on one charge?
Model
Maximum range (manufacturer-stated)
D02 Classic
Up to 30 miles (48 km)
D03 Pro
Up to 34 miles (55 km)
D02 Track
Up to 60 miles (96 km)
D03 Beast
Up to 50 miles (80 km)
Note: the D02 Track is listed at "up to 60 miles" on its specifications and "up to 80 km (50 miles)" in its product description. The two published figures do not agree. Treat 50–60 miles as the range band and verify with the current product page.
Range figures are measured under controlled test conditions — typically a 70 kg rider, 25 °C ambient temperature and 20 km/h constant speed. They are not achievable simultaneously with top speed.
What speeds do the three riding modes allow?
The bikes have three selectable modes, but verified mode-by-mode speed test data is not available, so no specific speed is assigned to each mode.
Is a 30-degree climbing claim included?
No. There is no verified standardized test basis for that claim, so it is excluded from the current product information.
Note on hill-climb claims: some product descriptions state a 45° grade capability for the 6000W models. This is a marketing description rather than a standardized tested figure.
Batteries
Can I remove the battery to charge it?
On the D02 Track, yes — the battery is removable and can be charged off the bike. Battery charging is described as "removable battery; can be charged off the bike."
For other models, check the product page. The D-series uses a battery compartment design; the D02 Track explicitly supports off-bike charging via the three-pin socket on the battery.
How long does a charge take?
System
Charge time
48V models (D02 Classic, D03 Pro)
Approximately 6 hours
72V models (D02 Track, D03 Beast)
Approximately 7–8 hours
What is the battery lifespan?
Rechargeable batteries do not last forever. The average lifespan is 1 to 2 years, depending on conditions and usage.
What is the battery warranty?
The warranty period, coverage and exclusions for the battery are governed by the official Warranty terms and the Warranty Claims procedure. A claim may apply where the discharge meter detects less than 70 % of available capacity, or where the voltage is abnormal and the battery cannot be charged — subject to those exclusions.
Does battery capacity drop in cold weather?
Yes. Usable capacity falls with temperature:
Battery temperature
Approximate available capacity
14 °F
~70 %
32 °F
~80 %
70 °F
~90–95 %
Controls and settings
Is the top speed adjustable like other high-performance brands?
Yes. The CEMOTO D-series uses a programmable controller. It comes with a factory-set limit for local compliance and can be switched to competition-focused off-road settings where allowed.
The display also exposes a speed limit parameter (P08, 0–100 km/h) and a controller current limit (P14). See Display & Settings.
Does the D02 Track have a horn?
No. The D02 Track ships in a track configuration without a horn. The D02 Classic also removes the horn as part of its lower-cost, off-road-first specification.
Does the bike have reverse?
The D02 Track has a built-in reverse mode for easier manoeuvring on narrow trails. Other D-series models do not list reverse.
Rider fit
How do I know what size bike to order?
Choosing the right size is crucial for comfort and control. Each bike model's product page has a detailed size chart based on rider height. Measure your height carefully and refer to that chart.
Sizing can vary between models. If you fall between sizes, consider your riding style — a smaller size may be more agile, a larger size more stable — or contact support for personalized advice.
What rider height is each D-series model designed for?
Model
Rider height
Seat height
D02 Classic
4'11"–5'10" (150–178 cm)
28.74 in
D03 Pro
4'11"–5'10" (150–178 cm)
28.3 in
D02 Track
5'9"–6'5" (175–195 cm)
31.89 in (81 cm)
D03 Beast
5'9"–6'5" (175–195 cm)
31.9 in (81 cm)
Fit also depends on inseam, balance, strength and riding experience — not height alone.
What is the maximum load?
Model
Maximum load
D02 Classic
287 lb
D03 Pro
~265 lb
D02 Track
265 lb (120 kg)
D03 Beast
287 lb
Rider weight, equipment and anything carried on the bike should remain within this limit. Overloading damages electrical components and the damage is not covered by warranty.
Is the D02 Classic suitable for teen riders?
Yes — it is marketed for teens and adults who fit the bike. Suitability also depends on maturity, strength, training and experience. Adult supervision and appropriate protective gear are recommended for teen riders.
How can I restrict speed for a younger or less experienced rider?
Two methods, used together:
Stay in the lowest power gear (1st / ECO mode).
Lower the speed limit parameter (P08) to the desired maximum.
You can also reduce the controller current limit (P14) and adjust power sensitivity (P11) and start intensity (P12) to soften throttle response. See Rider Fit & Sizing.
Street legality
Are CEMOTO bikes street legal?
D-series electric dirt bikes: no. They are intended for off-road use on suitable private property and tracks. They are not marketed as street-legal commuters, and riders should check all applicable local laws before use.
eBikes: partially. CEMOTO eBikes are designed for on-road and improved-trail use. Some models are explicitly described as Class 2 street legal — for example the EB40, which lists a 20 mph top speed as "Class 2 Street Legal."
Where can I ride an electric bike?
An electric bike is legally treated the same as a normal bike in many jurisdictions. You can ride an electric assisted bike anywhere you can ride your regular bike — subject to local law.
Important: riding laws for electric dirt bikes vary significantly by country, state and municipality. It is the rider's responsibility to confirm local requirements. See Riding Laws & Compliance.
Design and components
What is a fat tire eBike, and why should I choose one?
Fat tire eBikes are designed with extra-wide tires — 4.0 inches on CEMOTO models — that provide exceptional traction and stability on various terrains, including sand, snow, mud and rocky trails. They offer a comfortable and controlled ride, making them well suited to off-road adventures and exploring varied terrain.
What are the benefits of an electric mountain fat tire bike?
Enhanced traction — conquer loose terrain with confidence
Improved stability — the wide tires provide a more stable, balanced ride
Increased comfort — the tires absorb bumps and vibrations for a smoother ride
Extended capability — access terrain that narrower tires cannot handle
What type of terrain can a commuter bike ride on?
Commuter eBike tires are designed to be versatile and can be ridden on both smooth and rough surfaces, including roads, gravel, dirty trails, rocky areas and even wetlands. For more challenging terrain and trails, an electric mountain bike is better suited.
Do the bikes use proprietary parts?
CEMOTO emphasizes serviceable components selected for long-term support and realistic maintenance. Most components are standard, and compatible D-series parts and accessories are available through the CEMOTO accessories range.
What accessories are compatible?
Many CEMOTO models come pre-equipped with mounting points for standard accessories such as rear racks, fenders (mudguards) and water bottle cages. Check the specific product description or photos for details on included mounts. Most bikes are compatible with common third-party accessories, and CEMOTO also offers a selection of compatible accessories.
If you have specific accessory questions, ask support before purchasing.
Is the D02 Classic less powerful than the D03 Pro?
No. Both models use the same 3000W high-torque motor platform. The D02 Classic costs less because it removes the horn and some street-oriented hardware, making it the leaner, off-road-first option.
eBike model comparison
For the CEMOTO eBike range, the published specification tables give the following. Full detail on each model is on the model pages linked below.
Model
Motor
Battery
Top speed
Tires
Brakes
Frame
EB40
750W BLDC
48V 15Ah
20 mph
26×1.95 KENDA
Hydraulic disc (XOD)
6061 alloy
AEB31A
not published
not published
not published
not published
not published
Step-thru
B28
500W
48V 13Ah
20 mph
27×2.35
Disc
6061 alloy
B28A
750W BLDC
48V 15.6Ah
20 mph (table)
26×4.0 CST (fat)
Hydraulic disc (XOD)
6061 alloy, high step
B28D
750W (1,500W max)
48V 15.6Ah
20 mph
26×4.0 CST (fat)
Hydraulic disc (XOD)
6061 alloy, folding
EB66
750W BLDC
48V 15Ah ×1 or ×2
20 mph
20×4.0 KENDA (fat)
Tektro disc
Carbon steel
All models list a 120 kg load capacity and SHIMANO 7-speed gearing. See the eBike overview for the naming map, since some models appear under more than one designation.
Which eBike should I choose?
Commuting on pavement → EB40 or AEB31A — step-thru frames, efficient narrower tires
Trails with some climbing → B28 — 27.5" wheels, lightest weight, quickest charge time
Sand, snow, mud or very rough ground → B28A — fat tires at high step
Need to fold or store it small → B28D — folding frame with fat tires
Maximum range or distinctive styling → EB66 with the dual-battery option
Which D-series model should I choose?
Model
Best for
Key difference
D02 Classic
Riders 150–175 cm, all-round off-road
48V 21Ah, 3000W peak, 40 mph, ~30 mi
D03 Pro
Riders 150–178 cm, longer range
48V 23Ah, 3000W peak, 40 mph, ~34 mi
D02 Track
Riders 175–195 cm, maximum performance
72V 25Ah removable, 6000W peak, 53 mph, ~60 mi
D03 Beast
Riders 175–195 cm, high performance
72V 25Ah, 6000W peak, 53 mph, ~50 mi
Related pages
D-Series Models
eBikes & Scooters
Rider Fit & Sizing
Display & Settings
Range & Performance
Riding Laws & Compliance

FAQ — Riding & Use
Terrain and intended use
What types of terrain are CEMOTO bikes best suited for?
Bike type
Best suited to
City / commuter bikes
Paved roads, bike paths and urban environments. Focus on comfort and practicality
Hybrid bikes
A mix of paved roads and light gravel paths
Mountain bikes (eMTB)
Off-road trails, with suspension and rugged tires
Fat tire eBikes
Sand, snow, mud, rocky trails — anywhere wide tires help
Cruiser bikes
Relaxed rides on flat terrain such as beach paths and neighbourhood streets
Electric dirt bikes (D-series)
Off-road only — private land and closed tracks
Check the specific product page for your model. Unsure which is best for you? Contact CEMOTO or use the online bike finder tool.
What type of terrain can a commuter bike ride on?
Commuter eBike tires are designed to be versatile and can be ridden on both smooth and rough surfaces, including roads, gravel, dirty trails, rocky areas and even wetlands. For more challenging terrain and trails, an electric mountain bike is better suited.
Is the D-series for off-road use only?
Yes. The D-series is intended for off-road use on suitable private property and tracks. It is not marketed as a street-legal commuter.
Forbidden roads and surfaces (D-series)
Reproduced from the owner manual:
Do not drive on the motorway
Do not drive on roads with slopes exceeding 30°, and do not venture through steep slopes, uneven roads or other unfamiliar terrain
Do not ride indoors or on potentially damaged surfaces such as carpets or floors
Do not ride on water, mud, ice, bumpy, uneven, slippery or rough surfaces
Never submerge the motorcycle in water — electrical and drive components may be damaged
Where should I practice first?
Outdoor practice is prohibited until you are fully familiar with the operation methods of the motorcycle. Practice in an accessible area of at least 10 m × 10 m:
Practice riding forward, turning and stopping
Stay relaxed while practicing
For the first time, it is recommended to practice under the guidance of an experienced person or instructor
Practice navigating tight areas, turning and stopping
Riding on ordinary roads is not allowed until you can precisely control the motorcycle through tight areas and simulate various terrain
After any upgrade, practice again in the same area as the obstacle zone.
Safety
What safety equipment do I need?
Wearing appropriate protective equipment is required:
Approved hard helmet — mandatory for all riders
Gloves, elbow pads and knee pads
Protective trousers
Lace-up shoes with rubber soles
Do not ride without shoes or in open-toed shoes. Do not wear high heels.
Goggles are recommended to avoid eye contact with contaminants, dirt and insects. Wear dark goggles in strong light and goggles with higher transparency in low light.
The correct helmet should:
Be comfortable for the rider
Be of light weight
Have good ventilation for the head
Fit snugly
Cover the forehead
What are the absolute safety rules?
NEVER carry a passenger on the electric bike
NEVER modify the electric bike with unapproved accessories
NEVER ride through deep water
NEVER perform wheelies, jumps or trick stunts on eBikes
AVOID riding in the rain for long periods
AVOID water contact to the motor and electrical lines
ALWAYS keep both hands on the handlebars
ALWAYS apply brakes lightly when riding on rocks or loose surfaces
ALWAYS use caution when going through puddles
ALWAYS inspect the electric bike before each ride
Do not touch the motor or the brakes after use — these parts get very hot and can burn skin.
Who should not ride?
Young children, pregnant women, and any persons with vision, balance or other problems that would prevent them from riding a bicycle should not use the eBike.
Can I carry a passenger?
No. The eBikes are not designed for two riders. Ensure only one person at a time is riding.
Can I ride after drinking?
No. Do not operate the electric bike after consuming any amount of alcohol or taking drugs.
Are there weather restrictions?
Avoid riding in the rain for long periods — avoid water contact with the motor and electrical lines
In bad weather such as rain or snow, the braking distance increases. At 20 km/h, the wet braking distance should not exceed 15 m
Do not ride on ice or slippery surfaces
Do not ride through deep water
Some D-series models carry an IPX6 water-resistance rating. IPX6 protects against high-pressure water jets but not immersion. Never submerge the bike.
What should I know about hot components?
Never touch the motor or brakes on your motorcycle after use, as these parts can get very hot and damage human skin.
Teen riders
Is an electric dirt bike suitable for my teenager?
CEMOTO makes models specifically marketed for teens, and the D-series is for teens and adults who fit the bike. Suitability depends on:
Maturity — will the rider respect the speed and the machine?
Strength — can the rider manage the weight and hold the bike up?
Training and experience — has the rider practiced in a controlled area?
Fit — does the rider's height suit the model's seat height and rider-height range?
Adult supervision and appropriate protective gear are recommended for teen riders.
Can I restrict the speed?
Yes, in two ways:
Stay in the lowest power gear — 1st gear (ECO mode). The starting gear should always be 1st gear.
Lower the speed limit parameter (P08) on the display to the desired maximum.
You can also reduce the controller current limit (P14) and soften the throttle response with P11 and P12. See Rider Fit & Sizing and Display & Settings.
Is the D02 Classic suitable for teen riders?
Yes — it is marketed for teens and adults who fit the bike, with a 28.74-inch seat and a rider-height range of 4'11"–5'10".
Where can a teen legally ride?
Laws vary significantly by jurisdiction. Electric dirt bikes are generally treated differently from pedal-assist eBikes, and age restrictions often apply. Confirm local laws before riding. See Riding Laws & Compliance.
Riding technique
What should I check before riding on a new trail?
Everything in the Pre-Ride Inspection
Battery charge sufficient for the route — plan to return with reserve
Tire pressure set appropriately for the surface
Emergency kit and basic tools if riding far from help
How do I ride on loose surfaces?
Always apply brakes lightly when riding on rocks or loose surfaces. Hard braking on loose ground causes wheel lock and loss of control.
How do I maximize range?
Ride at medium speed — the owner manual explicitly recommends this
Avoid frequent braking, starting or heavy loading
Avoid frequent uphill riding and riding against the wind where possible
Maintain correct tire pressure
Use the lowest power mode that suits the terrain
What should I do when approaching intersections?
When approaching or crossing intersections, motor vehicle lanes, turning or passing gates, slow down and allow pedestrians, bicycles and motor vehicles to go ahead.
Accessories
Can I use accessories like racks, fenders or child seats with your bikes?
Many CEMOTO models come pre-equipped with mounting points for standard accessories such as rear racks, fenders (mudguards) and water bottle cages. Check the specific product description or photos for details on included mounts.
Most bikes are compatible with common third-party accessories, and CEMOTO offers a selection of compatible accessories.
If you have specific accessory questions, contact support before purchasing.
Warning: NEVER modify the electric bike with unapproved accessories. Unapproved accessories may compromise safety, void the warranty, and — in the case of child seats on a bike not rated for a passenger — create a serious safety risk.
What genuine accessories does CEMOTO offer?
A wide range including lights, racks, throttles, pedals, brake systems, chains, tires, inner tubes, battery chargers, lock sets, handlebars and more. See Spare Parts & Compatibility.
Related pages
Riding Laws & Compliance
Pre-Ride Inspection
Rider Fit & Sizing
Range & Performance
Safety warnings in the owner manual

FAQ — Shipping & Delivery
Delivery times
How long can I expect to receive my eBike?
Orders ship within 1–2 business days. For current D-series orders, most customers in the contiguous 48 states receive their order in 4–8 days; 15 business days is the outer bound for remote or restricted destinations.
For pre-orders, refer to the shipping date shown on the product page. A shipping confirmation email is sent once the order has shipped.
Do delivery dates come with a guarantee?
No. Any delivery dates provided are estimates. For third-party shipping, CEMOTO cannot provide additional shipping information or documentation.
Shipping coverage
Where do you ship?
CEMOTORIDE currently ships to the 48 contiguous states of the United States only, excluding:
Alaska
Hawaii
Other islands
Military bases (APO, FPO, DPO addresses)
Other restricted locations
P.O. Boxes
Other countries and regions are not served at this time. If you are not sure whether your area is available for shipping, email support@cemotoride.com to inquire.
Regional stores: CEMOTO operates separate stores for other markets — United Kingdom (uk.cemotoride.com) and Europe (eu.cemotoride.com).
Do you ship to Alaska or Hawaii?
No. CEMOTO ships to the lower 48 states in the US only.
Where do orders ship from?
Orders for U.S. customers ship free from a U.S. warehouse. CEMOTO's U.S. operations are run by ELECOBIKE INC., with the warehouse located in Los Angeles / Pomona, California.
Shipping costs
How much does shipping cost?
All orders come with free shipping. The main FAQ also states shipping is free for all orders over $100.
Who pays for return shipping?
If the return is not due to product quality, the customer is responsible for paying their own return shipping costs. Shipping costs are non-refundable. Where CEMOTO is at fault (damaged, defective or incorrect item), CEMOTO covers the return shipping.
Tracking
Can I track my shipment? Where is my package?
Yes. As soon as your order leaves the warehouse you will receive a shipping confirmation email with a tracking number so you can follow the delivery in real time. You may also receive notification by SMS containing the waybill number. Track the package on the carrier's official site.
My order contains several products. Will it ship together?
If your order includes several products, the estimated shipping time will depend on the product that takes the longest. To improve delivery efficiency, orders may be shipped separately.
Important: Due to delivery restrictions, the battery and the eBike body may not be shipped in the same package.
Carriers
Which carriers do you use?
CEMOTORIDE ships using FedEx and USPS, based on the size and weight of the order and the delivery address. The main FAQ also references FedEx or another parcel service for eBikes.
Orders are shipped in a single box whenever possible, but occasionally multiple shipments are needed — for example if several large or bulky items were ordered.
Addresses and delivery
I'm not home during the day. Can I have my order sent to another address?
Yes. You may enter an alternative delivery address (such as your workplace or a family member's address) during checkout.
Warning: Due to shipping regulations, eBike batteries are classified as dangerous goods and cannot be shipped to parcel stores or lockers. They must be delivered to a physical address where someone is available to receive the package.
Can I change my shipping address after placing an order?
In some cases, yes — if the order has not yet been prepared for shipment. Contact CEMOTO immediately through the contact form.
Any changes made to shipping after the item has shipped — including changing the address, suspending the order, or updating shipping settings — may delay receipt of the product, replacement and/or refund. If the order has already shipped, CEMOTO will attempt to update the logistics company, but delivery to the new address is not guaranteed. You are responsible for all possible risks and expenses caused by changing the address after shipment.
Signature and inspection
Is a signature required for delivery?
CEMOTO products are generally quite valuable, so a signature is required upon delivery of any order valued at $300 or higher. Any person in the household can sign for the delivery.
Product page FAQs for the D-series note that a signature is normally not required. The Shipping Policy requirement for orders over $300 governs.
What should I do before signing?
Inspect the package carefully before signing. If it is damaged or deformed, do not sign or open the package — contact CEMOTORIDE Support promptly instead.
Once you (or someone on your behalf) sign for the item, CEMOTORIDE considers it as your acceptance of the package.
You are strongly advised to film a complete unboxing video and check the items against the packing list. If something is missing or damaged, contact CEMOTORIDE Support within 24 hours of receiving the package. Formal shipping-damage claims must be raised within 7 calendar days of receipt.
Delays and exceptions
CEMOTORIDE assumes no responsibility for delayed or rejected orders due to the following:
Shipping time may be delayed 1–5 business days for transportation to remote regions
Delay or delivery failure because of the consignee's actions — such as a wrong address, incorrect contact information, or refusal to accept
Delay due to force majeure events such as weather, government actions or transport interruptions
Aviation/security restrictions for certain products
Confiscation due to transport regulation violations
Delivery interruptions on weekends and holidays
Addresses where courier access is restricted
What if I enter the wrong address?
Contact CEMOTORIDE Support promptly. Confirm your delivery information again before payment. See the address-change terms above.
Shipping damage
What should I do if a component arrives damaged?
Photograph the carton, shipping label, internal packaging and affected component, then email support@cemotoride.com to open a support ticket. If shipping damage to a component is confirmed, replacement parts are typically dispatched within 48 hours.
Requirements for a shipping damage claim:
Claims must be reported within 7 calendar days of receipt
Photos of external packaging and damaged components are required
Minor cosmetic scratches on packaging or free accessories are not eligible for compensation
See Warranty Claims.
Related pages
Shipping Policy
Warranty & Returns
Payment Policy
Contact & Support

FAQ — Warranty & Returns
Warranty
What kind of warranty do you offer on your bikes?
CEMOTO products are covered by a 1-year limited manufacturer's warranty against defects in materials and workmanship, covering manufacturing defects in materials and workmanship. The frame, battery, controller and motor are each covered for 12 months; the instrument panel is covered for 6 months.
Warranty coverage by component
From the owner manual and warranty policy:
Component
Period
Notes
Frame structure
12 months
Out-of-warranty replacements charged at cost
Lithium-ion battery
12 months
Degradation-based; see limits below
Controller
12 months
Performance failure or quality problem not repairable
Motor
12 months
Coil burn; hub damage from demagnetization, short circuit, open circuit, abnormal noise, material damage, deformation, fracture
Instrument panel (display)
6 months
Shorter period than other electrical components
Electrical & mechanical components
12 months
Against manufacturing defects
Brakes, plastic parts, tires, LED lights, mud fenders, chains, inner tubes, screws, bearings, shock absorbers
Not covered
Fast-wearing parts; not covered by warranty
Free accessories, promotional items, bundled gifts
Excluded
—
Consumables and wearing parts
Excluded
Tires and lines, entire brake system, plastic parts, brake cables and covers
Warranty period start and registration
The warranty period begins on the date the product is delivered to the customer.
The limited warranty applies to the original retail purchaser and is automatically registered at the time of purchase through the official website or authorized sales channels.
CEMOTO also offers a voluntary warranty registration portal for ownership verification.
Warranty transfer
Warranty transfer is permitted only when:
The original warranty period has not expired
The new owner provides valid proof of the original purchase
The original purchaser's name and order number are available
Battery-specific warranty limits
A warranty may be provided if:
The discharge meter detects less than 70 % of available capacity
The voltage is abnormal and the battery cannot be charged
Battery warranty excludes failures caused by:
Use of non-certified chargers
Overcharging or deep discharge
Physical impact or water intrusion
Seal tampering or unauthorized disassembly
Use in non-approved devices
Eligible battery defects are repaired or replaced without extending the original warranty period. Battery replacement does not qualify for cash reimbursement.
What the warranty does not cover
This warranty does not cover:
Damage from misuse, abuse, racing, stunts, or off-road misuse
Improper storage or transportation
Environmental exposure — salt, sand, chemicals, moisture
Unauthorized repairs or modifications
Removed or altered serial numbers
Improper assembly or installation
Fire, flood, theft or natural disasters
Commercial rental or fleet use
Products used outside approved regions
Rust, corrosion and oxidation
Paint fading, surface scratches and cosmetic wear
Crash or impact damage
Unauthorized drilling, welding or modifications
Structural damage caused by overload
From the owner manual, these situations are also outside free after-sales service:
Consumables and wearing parts
Warranty parts that exceed the warranty period
Damage caused by the user not strictly following the instructions
Damage or quality problems caused by accidental impacts, collisions and exposure to corrosive substances
The purchase invoice is inconsistent with the warranty card
Unauthorized disassembly or modification resulting in damage, or where the initial failure state is destroyed so technical assessment cannot be carried out
Cosmetic problems on a scrapped motorcycle
Damage caused by modifications made without prior consent of the company or an authorized sales and service center
Note: major components — battery cells, motors, chargers and controllers — are labeled before delivery. Major parts without labels are not covered by warranty.
Frame warranty exclusions
Frame damage not covered includes:
Rust, corrosion and oxidation
Paint fading, surface scratches and cosmetic wear
Crash or impact damage
Unauthorized drilling, welding or modifications
Structural damage caused by overload
Approved frame replacements may be new, refurbished, or cosmetically imperfect units with equivalent functionality. Labour and installation costs are excluded.
Warranty claims
How do I submit a warranty claim?
All warranty claims must be submitted via email to support@cemotoride.com.
What documentation is required?
Proof of purchase and order number
Customer contact information
Clear photos or videos showing the defect
A detailed written description of the issue
Incomplete claims may be delayed or rejected. Replacement parts will not be shipped until sufficient evidence is reviewed and approved by the technical team.
All warranty resolutions are provided at CEMOTORIDE's discretion, including repair, replacement, or equivalent substitution.
Who pays for shipping on warranty parts?
Customers are responsible for shipping costs for replacement parts unless otherwise specified.
Do I have to return the defective part?
Returned defective parts may be required prior to replacement shipment. Failure to return requested parts may void future warranty support.
What about labour and third-party costs?
Third-party labour, service, diagnostic and mechanic fees are strictly excluded. CEMOTORIDE is not responsible for downtime, transportation costs, or business losses resulting from warranty repairs.
How long does a warranty claim take?
CEMOTO does not publish a fixed timeline. In-stock warranty orders are processed within 10 business days for cancellation purposes, which gives a rough indication.
Shipping damage
What if my order arrives damaged?
Customers must inspect products immediately upon delivery.
Shipping damage claims must be reported within 7 calendar days of receipt
Photos of external packaging and damaged components are required
Minor cosmetic scratches on packaging or free accessories are not eligible for compensation
For the D-series, if shipping damage to a component is confirmed, replacement parts are typically dispatched within 48 hours.
What if I sign for a damaged package?
Once you (or someone on your behalf) signs for the item, CEMOTORIDE considers it your acceptance of the package. Inspect before signing — if the package is damaged or deformed, do not sign or open it, and contact support promptly.
Returns
What is your return policy if I'm not satisfied with my bike?
You have 15 days from delivery to request a return. The item must be in the same condition as received, unworn or unused, with its original packaging and accessories, and with proof of purchase.
How do I start a return?
Contact support@cemotoride.com before sending any item back. Returns sent without prior authorization may not be accepted.
You will be issued a Return Merchandise Authorization (RMA) and detailed instructions.
Where do I send the return?
CEMOTORIDE Returns Center
4250 Shirley Ave, El Monte, CA 91731
Phone: 626-216-0518
What are the return eligibility requirements?
To be eligible, the item must be:
In the same condition as received
Unworn or unused
With original packaging and accessories
With proof of purchase
Who pays for return shipping?
Personal preference (such as changing your mind): the customer is responsible for return shipping costs
CEMOTO's error (damaged, defective or incorrect item): CEMOTO covers the return shipping fees
Shipping costs are non-refundable.
Is there a restocking fee?
A restocking fee of 10 % of the order total applies to refused deliveries. For opened boxes or bikes not returned in pristine condition, a restocking fee of up to 15 % may apply.
What items cannot be returned?
Perishable goods (food, flowers, plants)
Custom or special-order items
Personal care products
Hazardous materials
Sale items and gift cards
How do exchanges work?
To exchange an item, return the original product first. Once approved, you may place a new order separately.
Refunds
How long does it take to receive my refund?
Once the return is received and inspected, you will be notified. If approved, refunds are typically processed within 10 business days to the original payment method.
If you have not received your refund after 15 business days, contact support@cemotoride.com.
Can I cancel instead of returning?
Yes — but cancellation fees apply after the initial window. See Returns & Refunds.
What if I refuse delivery?
Refused deliveries are not eligible for a full refund. The following will be deducted:
Return shipping cost — the actual cost of returning the package to the warehouse
Restocking fee — 10 % of the order total
CEMOTO reserves the right to adjust these fees based on actual costs incurred.
Policy interpretation
Can CEMOTO change the warranty terms?
Yes. CEMOTORIDE reserves the right to interpret, modify or update the warranty policy at any time without prior notice. The most current version published on the website shall prevail in all disputes.
The warranty is the exclusive remedy available to the purchaser. CEMOTORIDE disclaims liability for indirect, incidental, consequential or punitive damages. Liability is limited to the original purchase price to the maximum extent permitted by law.
Does CEMOTO offer extended warranties?
No. The manufacturer states: "We do not offer extended warranties."
When does the limited warranty expire?
The limited warranty will expire if the product is used for purposes other than entertainment or transportation, modified in any way, or used commercially or leased. The manufacturer guarantees the product has no manufacturing defects within 90 days from the date of purchase under this separate limited guarantee.
Related pages
Warranty Policy
Warranty Claims
Returns & Refunds Policy
Warranty Registration
Contact & Support